For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[RESOLVED] Slow Document Previews in the Web App
Incident Report for Box
Resolved
The monitoring period for this issue has expired and there have been no further identified issues.
Posted Dec 22, 2015 - 07:33 PST
Monitoring
Preview, Email Uploads, and Email Notifications are all working normally at this time. Engineering continues to monitor.
Posted Dec 21, 2015 - 16:50 PST
Update
Box Engineers are continuing their investigation of slow document preview. The issue is also impacting uploads by email and delivery of email notifications.
Posted Dec 21, 2015 - 09:46 PST
Investigating
Some customers may be experiencing slow document previews in the Web App. Our Engineers are currently investigating.
Posted Dec 21, 2015 - 09:00 PST
This incident affected: Box Platform / API (Content Preview) and Box Web Application (Email Notifications).