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[RESOLVED] Slow Document Previews in the Web App

Incident Report for Box

Resolved

The monitoring period for this issue has expired and there have been no further identified issues.

Posted Dec 22, 2015 - 07:33 PST

Monitoring

Preview, Email Uploads, and Email Notifications are all working normally at this time. Engineering continues to monitor.

Posted Dec 21, 2015 - 16:50 PST

Update

Box Engineers are continuing their investigation of slow document preview. The issue is also impacting uploads by email and delivery of email notifications.

Posted Dec 21, 2015 - 09:46 PST

Investigating

Some customers may be experiencing slow document previews in the Web App. Our Engineers are currently investigating.

Posted Dec 21, 2015 - 09:00 PST

This incident affected: Box Platform / API (Content Preview) and Box Web Application (Email Notifications).