For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
SSO Scheduled Maintenance
Scheduled Maintenance
Report for Box
Completed
This maintenance is now complete. Please contact Box Support via https://support.box.com if you experience any issues.
In progress
Our planned maintenance to upgrade our Single Sign On (SSO) cluster is now In Progress. This is expected to complete by September 20th, 2023 at 5:00 PM Pacific Daylight Time. We do not anticipate adverse user impact to SSO logins from this activity. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter.
Any additional updates will continue to be shared through our status site until this maintenance is complete. If you do experience any issues, please contact Box Support via https://support.box.com.
Any additional updates will continue to be shared through our status site until this maintenance is complete. If you do experience any issues, please contact Box Support via https://support.box.com.
Scheduled
Starting on Monday, September 18th, 2023 Box will perform a third planned maintenance to upgrade our Single Sign On (SSO) cluster. The maintenance will begin at 10:00 AM Pacific Daylight Time and is expected to complete by September 20th, 2023 at 5:00 PM Pacific Daylight Time.
During this maintenance window, the Self-Service SSO Setup, Signing Certificate Manager, and SSO Test Mode/Required toggles in the Box Admin Console will not be available. If you need to implement a change to your SSO connection or certificate during this time, please reach out to our support team via https://support.box.com.
We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
During this maintenance window, the Self-Service SSO Setup, Signing Certificate Manager, and SSO Test Mode/Required toggles in the Box Admin Console will not be available. If you need to implement a change to your SSO connection or certificate during this time, please reach out to our support team via https://support.box.com.
We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
This scheduled maintenance affected: Box Web Application (Login/SSO), Desktop Applications (Login/SSO), and Mobile Applications (Login/SSO).