After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted May 06, 2026 - 20:07 PDT
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact.
Posted May 06, 2026 - 19:32 PDT
Update
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted May 06, 2026 - 19:12 PDT
Identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted May 06, 2026 - 18:52 PDT
Investigating
We are investigating an ongoing issue affecting folder, collections, Box AI and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.
Posted May 06, 2026 - 18:20 PDT
This incident affected: Box Web Application (Box Shield (Auto Classification), Box Hubs, Box AI).
