For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[RESOLVED] Duplicate Email Notifications Received by Some Customers
Incident Report for Box
Resolved
This incident has been resolved.
Posted Jul 30, 2015 - 11:29 PDT
Monitoring
The issue with multiple, duplicated email notifications has been stabilized. Box Engineering Teams are now monitoring to ensure no further impact.
Posted Jul 30, 2015 - 09:23 PDT
Investigating
Some customers are receiving multiple, duplicated email notifications from "Box Updates". Box Engineering is currently investigating.
Posted Jul 30, 2015 - 08:00 PDT
This incident affected: Box Web Application (Email Notifications).