For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Minor] Some Users Unable to View All Files Pages
Incident Report for Box
Resolved
No additional impact has been observed and this issue is considered fully resolved. If you are still experiencing any issues, please contact us via https://support.box.com.
Posted Oct 07, 2021 - 04:07 PDT
Monitoring
We have taken action to remediate this behavior and are no longer seeing the issue occur. We are continuing our monitoring window to ensure there is no additional impact.
Posted Oct 07, 2021 - 03:40 PDT
Investigating
We are currently investigating an issue where some users may be unable to view their All Files page after logging in with MFA. We will provide additional information as it becomes available.
Posted Oct 07, 2021 - 01:47 PDT
This incident affected: Box Web Application (Login/SSO), Desktop Applications (Login/SSO), and Mobile Applications (Login/SSO).