For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Seeing issues with Shield - Admin, Classification, Manual Classification.
Incident Report for Box
Resolved
After further monitoring, this incident is now considered resolved. Box Shield Service has been restored to full functionality.

If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Nov 23, 2022 - 20:15 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 23, 2022 - 19:38 PST
Update
We are continuing to investigate this issue.
Posted Nov 23, 2022 - 19:24 PST
Update
We are continuing to investigate this issue.
Posted Nov 23, 2022 - 18:35 PST
Investigating
We are investigating an ongoing issue affecting Box Shield. Any existing classifications are still enabled. Ability to create classifications labels is broken. Customers may not be able to open any classification labels.
Posted Nov 23, 2022 - 18:35 PST
This incident affected: Box Web Application (Admin Console & Functionality).