[Major] Issue with Search

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

From approximately 1:30 PM Pacific to 1:50 PM Pacific today, there was an issue impacting Box Search. Users may have seen errors when searching for content or seen empty search results. Steps have been taken to resolve the issue and there should be no further impact outside of these times. Please let us know at https://support.box.com/ if you are seeing any errors using Box Search.

Posted Jul 09, 2019 - 13:30 PDT