For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
Issues with Box Services
Incident
Report for Box
Resolved
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com if you continue to experience any issues.
Monitoring
The affected services in this incident have recovered to full functionality and we are monitoring for any further issues.
Identified
We have identified the cause of this incident and are taking steps to remediate the impact to Box Services. We will provide updates here as soon as they are available.
Update
We are continuing to investigate issues related to multiple Box services. Users may experience errors or increased latency with:
- Logging into the Box Web App or native applications (Box Drive, Box Sync, and Box Notes)
- Uploads and Downloads through the Box Web App and native applications
- Public API endpoints
- Logging into the Box Web App or native applications (Box Drive, Box Sync, and Box Notes)
- Uploads and Downloads through the Box Web App and native applications
- Public API endpoints
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigated issues related to all Box services marked in this incident. We will provide more updates here when available.
This incident affected: Box Platform / API (Content API, Content Preview, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks), Box Web Application (Login/SSO, Uploads/Downloads, Collaboration, Search, Preview, Sharing (Shared Links), Email Notifications, Admin Console & Functionality, Governance (Retention), Workflows and Automations, Comments and Tasks, Accessible Site (a.box.com)), Desktop Applications (Login/SSO, Box Sync, Box Drive, Box Edit / Tools), Mobile Applications (Login/SSO, Preview, Search, Uploads/Downloads, Mobile-Optimized Website (m.box.com)), Partners / Integrations (Microsoft Online, Apple iWork, Box for Salesforce, Google Apps), Box Notes (Web Application), and Developer Console / Docs (developer.box.com), FTP, Box Website.