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We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Posted 4 months ago. Feb 07, 2019 - 10:08 PST
We have completed our investigation and will actively monitor to ensure that there is no further impact. Next update in 30 minutes.
Posted 4 months ago. Feb 07, 2019 - 09:35 PST
We have identified the cause of the issue and remediated the impact. During the time of this issue, users may have also seen issues with previewing, delays with search indexing, and delays with webhooks and Box Skills event notifications. As of approximately 8:30 AM Pacific, users should no longer see any delays or errors in taking the affected actions.
Posted 4 months ago. Feb 07, 2019 - 08:44 PST
We are continuing to investigate the issue with uploads and downloads. Users may also experience slow navigation within the web application and execution delays with Workflow/Automation policies.
Posted 4 months ago. Feb 07, 2019 - 08:19 PST
We are currently investigating an issue with uploads and downloads beginning at approximately 7:20 AM Pacific time. Users may see errors while uploading or downloading. We will provide updates here as soon as possible.
Posted 4 months ago. Feb 07, 2019 - 07:44 PST
This incident affected: Box Platform / API (Content Preview, Search, Uploads/Downloads), Box Web Application (Uploads/Downloads, Search, Preview, Workflows and Automations), and Mobile Applications (Uploads/Downloads).