[Medium] Issue with Uploads and Downloads

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Incident Report for Box

Resolved

We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.

Posted Feb 07, 2019 - 10:08 PST

Monitoring

We have completed our investigation and will actively monitor to ensure that there is no further impact. Next update in 30 minutes.

Posted Feb 07, 2019 - 09:35 PST

Identified

We have identified the cause of the issue and remediated the impact. During the time of this issue, users may have also seen issues with previewing, delays with search indexing, and delays with webhooks and Box Skills event notifications. As of approximately 8:30 AM Pacific, users should no longer see any delays or errors in taking the affected actions.

Posted Feb 07, 2019 - 08:44 PST

Update

We are continuing to investigate the issue with uploads and downloads. Users may also experience slow navigation within the web application and execution delays with Workflow/Automation policies.

Posted Feb 07, 2019 - 08:19 PST

Investigating

We are currently investigating an issue with uploads and downloads beginning at approximately 7:20 AM Pacific time. Users may see errors while uploading or downloading. We will provide updates here as soon as possible.

Posted Feb 07, 2019 - 07:44 PST

This incident affected: Box Platform / API (Content Preview, Search, Uploads/Downloads), Box Web Application (Uploads/Downloads, Search, Preview, Workflows and Automations), and Mobile Applications (Uploads/Downloads).