Issues with Preview via Content API

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

Our engineers have found the source of the issue and it has been resolved.

Posted Mar 22, 2016 - 08:32 PDT

Investigating

Currently, we've identified an issue with previewing documents via the Content API - document previews are not generating successfully for requests made through the Content API. Our engineers are engaged and investigating.

Posted Mar 22, 2016 - 06:58 PDT

This incident affected: Box Platform / API (Content API).