For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
Planned Maintenance of Box Services starting Saturday, June 6
Scheduled Maintenance
Report for Box
Completed
The scheduled maintenance is now complete.
In progress
Scheduled maintenance is currently in progress.
Scheduled
To provide additional transparency during this COVID-19 and remote work period and as a courtesy to our users we provide the following notification:
This weekend, June 6th and 7th, Box will perform planned maintenance on our compute infrastructure. The maintenance will take place throughout the weekend beginning Saturday, June 6th at 8:00 AM PST and concluding by Midnight PST, Sunday June 7th. While we are performing this maintenance, customer traffic will be served by other compute clusters in Box's data centers. Impact is not expected and we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.
This weekend, June 6th and 7th, Box will perform planned maintenance on our compute infrastructure. The maintenance will take place throughout the weekend beginning Saturday, June 6th at 8:00 AM PST and concluding by Midnight PST, Sunday June 7th. While we are performing this maintenance, customer traffic will be served by other compute clusters in Box's data centers. Impact is not expected and we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.
This scheduled maintenance affected: Box Platform / API (Content API, Content Preview, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks), Box Web Application (Login/SSO, Uploads/Downloads, Collaboration, Search, Preview, Sharing (Shared Links), Email Notifications, Admin Console & Functionality, Governance (Retention), Workflows and Automations, Comments and Tasks, Accessible Site (a.box.com)), Desktop Applications (Login/SSO, Box Sync, Box Drive, Box Edit / Tools), Mobile Applications (Login/SSO, Preview, Search, Uploads/Downloads, Mobile-Optimized Website (m.box.com)), Box Notes (Web Application), and Box Relay, FTP.