After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Posted Oct 10, 2024 - 02:43 PDT
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement in the affected services of SSO Login, Search and All Files page accessibility. The services should be returned to full functionality now. We are continuing to monitor for any additional impact.
Posted Oct 10, 2024 - 02:27 PDT
Identified
Our team has identified an issue where customers may have noticed performance issues while logging in via SSO and accessing the All Files page and utilising the Search between 01:07 to 01:40 PDT. The affected services are now functional. We are currently investigating what triggered this. We will provide additional updates as they become available.
Posted Oct 10, 2024 - 02:10 PDT
This incident affected: Box Web Application (Login/SSO, Search, Accessible Site (a.box.com)) and Box Platform / API (Search).
