[Minor] Issues with Box Sign

We recently addressed issues affecting Box Sign. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.

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Between 8:20 AM and 11:20 AM PDT on April 29, 2024, some users may have experienced difficulties while working in Box Sign. During this time, the Box Sign service experienced performance slowdowns. The issue occurred as a result of a failure within the network stack, which was resolved by adjusting the network configuration. In addition, we are working to enhance service reliability to prevent similar issues from occurring in the future. 

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Analysis

Box Sign backend uses a cloud-based network setup which is composed of various network components. Under increased load, some of the network components experienced scaling issues, which resulted in a network performance degradation for the app.

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Corrective Actions

The following corrective actions have been completed or are planned:

• Update the scaling configuration of the network components
• Update the configuration of network-intensive application dependencies

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We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. 

Sincerely,

The Box Team