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[Major] Issues with Admin Console Reports
Incident
Report for Box
Resolved
After further monitoring, this incident is now considered resolved. Enterprise Reports has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Update
We are continuing to monitor for any additional impact. We have seen improvements with Enterprise Reports so far.
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for Enterprise Reports. We are continuing to monitor for any additional impact.
Identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Update
Our team is still actively investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.
Investigating
Our team is investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.
This incident affected: Box Web Application (Enterprise Reports).