[Major] Some customers can have issues to load or open MS Office Online
Incident
Report for Box
Resolved
After further monitoring, this incident is now considered resolved. MS Office Onlive Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for MS Office Online service. We are continuing to monitor for any additional impact.
Update
Our team has identified the underlying cause of this issue with MS Office Online. The problem is located at Microsoft only. We are working with them to resolve it as quickly as possible. We will provide additional information as it becomes available.
Update
Our team has identified the underlying cause of this issue with MS Office Online. The problem is located at Microsoft only. We are working with them to resolve it as quickly as possible. We will provide additional information as it becomes available.
Identified
Our team has identified the underlying cause of this issue with MS Office Online. The problem is located at Microsoft only. We are working with them to resolve it as quickly as possible. We will provide additional information as it becomes available.
Update
Our team is investigating an issue with MS Office Online. Users may see errors or slowness when attempting to open MS Office files through MS Office Online. We will provide additional information as it becomes available.
Investigating
Our team is investigating an issue with MS Office Online. Users may see errors or slowness when attempting to open MS Office files through MS Office Online. We will provide additional information as it becomes available.
This incident affected: Partners / Integrations (Microsoft Online).