After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Posted Sep 22, 2025 - 22:31 PDT
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for Box AI within Box Hubs. We are continuing to monitor for any additional impact.
Posted Sep 22, 2025 - 22:16 PDT
Identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted Sep 22, 2025 - 21:50 PDT
Investigating
We are investigating an ongoing issue affecting Box AI within Box Hubs. We will provide more information as soon as it is available.
Posted Sep 22, 2025 - 21:41 PDT
This incident affected: Box Web Application (Box Hubs, Box AI).
