For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Issues with Multiple Box Services

Incident Report for Box

Resolved

From approximately 2:25 PM to 03:01 PM US Pacific time, we observed an issue impacting Box Preview and Shared Links. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Posted Oct 01, 2025 - 12:00 PDT