Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

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Between 12:17 PM PDT and 7:36 PM PDT on Friday, November 3, 2023, some users may have experienced difficulties while using our Box for Salesforce integration. During this time, customers using the integration experienced issues loading the Box Folder widgets, toolkit automation, and authentication flows. This occurred as a result of a back-end change that resulted in the integration's authentication credentials being invalidated. We were able to resolve the issue by resetting the credentials. In addition, we are updating our change control processes and software to prevent similar issues from occurring in the future.

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We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

Sincerely,
The Box Team