For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Critical] Issues accessing Box for Salesforce
Incident Report for Box

Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

Between 12:17 PM PDT and 7:36 PM PDT on Friday, November 3, 2023, some users may have experienced difficulties while using our Box for Salesforce integration. During this time, customers using the integration experienced issues loading the Box Folder widgets, toolkit automation, and authentication flows. This occurred as a result of a back-end change that resulted in the integration's authentication credentials being invalidated. We were able to resolve the issue by resetting the credentials. In addition, we are updating our change control processes and software to prevent similar issues from occurring in the future.

We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.

The Box Team

Posted Nov 20, 2023 - 11:03 PST

After further monitoring, this incident is now considered resolved. Box for Salesforce has been restored to full functionality. Please contact Box Support at if you continue to experience any issues.
Posted Nov 03, 2023 - 19:41 PDT
Our team has implemented a fix and is currently monitoring the results.
Posted Nov 03, 2023 - 19:31 PDT
Our team is in the process of deploying a change to help remediate this issue. We will continue to provide updates as they become available.
Posted Nov 03, 2023 - 18:26 PDT
We are continuing to work on a fix for this issue.
Posted Nov 03, 2023 - 16:45 PDT
Our team continues remediation efforts to restore full functionality to Box for Salesforce. We will provide additional updates as they become available.
Posted Nov 03, 2023 - 15:35 PDT
Our team has identified the underlying cause of this issue affecting Box for Salesforce and is working to take remediating steps. We will provide additional updates as they become available.
Posted Nov 03, 2023 - 15:06 PDT
Our team is investigating an issue with Box for Salesforce. Users may see errors using or logging into Box for Salesforce. We will provide additional information as it becomes available.
Posted Nov 03, 2023 - 14:57 PDT
This incident affected: Partners / Integrations (Box for Salesforce).