For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Medium] Issues with Box Shuttle Standalone

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Posted Jul 31, 2026 - 04:30 PDT

Monitoring

Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact.

Posted Jul 31, 2026 - 04:16 PDT

Investigating

Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.

Posted Jul 31, 2026 - 04:09 PDT

This incident affected: Box Web Application (Box Shuttle).