For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Customers may experience issues receiving email notifications
Incident Report for Box
Teams have completed remediating efforts and confirmed email notifications are now being sent out correctly. After further monitoring, this incident is now considered resolved. Please contact Box Support at if you continue to experience any issues.
Posted Nov 03, 2023 - 17:26 PDT
Our metrics are indicating some improvement and email notifications have begun to be processed.
Posted Nov 03, 2023 - 17:15 PDT
Our team is currently investigating an issue with email notifications. Users may experience issues receiving email notifications regarding collaborations. We will provide additional information as it becomes available.
Posted Nov 03, 2023 - 17:11 PDT
This incident affected: Box Web Application (Email Notifications).