After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Aug 25, 2026 - 00:37 PDT
Monitoring
We are continuing to monitor for any additional impact.
Posted Aug 25, 2026 - 00:13 PDT
Identified
Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.
Posted Aug 25, 2026 - 00:07 PDT
Investigating
Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.
Posted Aug 24, 2026 - 23:53 PDT
This incident affected: Box Web Application (Uploads/Downloads), Box Platform / API (Uploads/Downloads), and Box Zones (Japan, Japan/Singapore, Singapore).
