[Minor] Issue with Office Online

We recently addressed issues affecting Microsoft Co-Authoring. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.

Between 9:58 AM PST and 11:18 AM PST on January 13, 2023, some users may have experienced difficulties while working in Box. During this time, users may have had trouble collaborating on Microsoft Co-Authoring documents or creating new documents. The issue occurred due to an increase in latency between a specific, legacy Box data center to a third party cloud provider. In order to prevent a similar issue from occurring in the future we have moved the relevant workloads out of the legacy data centers which were susceptible to this high-latency behavior.

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_Analysis _

Box workloads run in a variety of environments. The services that handle requests for Microsoft Co-Authoring traffic were located in a legacy environment that utilized a dedicated peering connection with some our cloud partners. In order to eliminate latency caused by this dedicated peering we have migrated the workloads relevant to Microsoft Co-Authoring to our updated environment.

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Corrective Actions

The following corrective actions have been completed or are planned:

• Complete migration of workload out of legacy environments

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We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. 

Sincerely,

The Box Team