We are now restoring the affected collaborations that were inadvertently removed due to this issue.
Affected collaborations will not be restored in any particular order. The remediation is a rolling process and as we restore the collaborations, users will again be able to access content in Box. Only collaborations and users impacted by this issue will be restored.
It will take some time before all collaborations are restored and we will continue to update here on our progress.
As we restore the collaborations, please note the following behavior:
- Box Admins will see "Auto accepted collaboration invite" events for restored user collaborations and "Collaborated group" events for restored group collaborations. These events will be logged by a "Box Support" user.
- Box Drive users will need to reapply the Make Available Offline option for affected content once access is restored. For more information, please see https://community.box.com/t5/Getting-Started-with-Box-Drive/Making-Content-Available-Offline/ta-p/58822
- Box Sync users will need to mark folders for sync on Box.com again once access is restored. For more information, please see https://community.box.com/t5/Using-Box-Sync/Marking-Content-for-Box-Sync/ta-p/20360
- Box Mobile application users will need to reapply the Make Available Offline option to any affected content once access is restored. For more information, please see https://community.box.com/t5/Using-Box-for-iOS/Saving-Files-for-Offline-Access-in-Box-for-iOS/ta-p/251
for iOS and https://community.box.com/t5/Using-Box-for-Android/Managing-Content-with-Box-for-Android/ta-p/20133
The next update will be provided here by 5:30 PM Pacific or earlier if there is any significant change in the status.