For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Intermittent Degradation of Upload, Download, and Content Preview Services
Incident Report for Box
Resolved
Box has resolved an issue impacting Uploads, Downloads, Document Conversions, and Previews that occurred between 11:16am and 12:06pm Pacific Standard Time. Users of these services may have noticed longer response times to complete related actions and intermittent 50x's returned from API endpoints.

If you continue to experience any issues, please contact Box User Services at If you continue to experience any issues, please contact Box User Services at https://support.box.com.
Posted Feb 21, 2018 - 12:00 PST