For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Issues with Uploads, Downloads and Logins
Incident Report for Box
From approximately 4:30PM to 7:30PM US Pacific time, we had an issue impacting downloads, uploads and logins. During this time users would have experienced increased latency navigating Box and timeouts for some uploads, downloads and login requests. No further impact has been observed and we are considering this issue to be resolved. If you are currently seeing any issues, please let us know at
Posted Mar 16, 2023 - 20:30 PDT