For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Creating shared links

Incident Report for Box

Resolved

The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help

Posted Jan 18, 2017 - 19:30 PST

Monitoring

Creating shared links and adding images to Box Notes has been restored. Box engineering teams are continuing to monitor services to ensure no further impact.

Posted Jan 18, 2017 - 17:41 PST

Identified

Users may also have difficulty adding images to Box Notes.

Posted Jan 18, 2017 - 16:35 PST

Investigating

We are investigating reports of customers not being able to create shared links.

Posted Jan 18, 2017 - 16:10 PST