The monitoring period for this issue has ended and no further impact has been observed. Our apologies for the inconvenience and please contact us at https://support.box.com if you are still seeing any issues using Box.
Posted Dec 20, 2018 - 20:15 PST
Monitoring
We have identified and resolved the cause of the upload and download issues. Users should no longer see issues uploading or downloading content. We are monitoring to ensure no further impact is observed.
Posted Dec 20, 2018 - 19:42 PST
Update
We are continuing to investigate the Box uploads issue. A small number users may also see errors when downloading content from Box.
Posted Dec 20, 2018 - 19:32 PST
Investigating
We are investigating an issue with Box uploads. Users may be unable to upload content to Box. Box.com users may see a "Something went wrong with the upload. Please try again." error. We will provide updates here as soon as possible.
Posted Dec 20, 2018 - 19:25 PST
This incident affected: Desktop Applications (Box Sync, Box Drive, Box Edit / Tools), Box Web Application (Uploads/Downloads), Mobile Applications (Uploads/Downloads), and FTP.
