For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

High Latency Causing Long Load Times to Box

Incident Report for Box

Resolved

High latency resulting in slower access to Box has been fully resolved since 1 PM PDT. If you are experiencing issues, please contact us at https://support.box.com.
Posted Mar 30, 2015 - 15:59 PDT

Monitoring

High latency resulting in slower access to Box has been resolved since 1 PM PDT. Our teams will continue to monitor. If you are experiencing issues, please contact us at https://support.box.com.
Posted Mar 30, 2015 - 13:14 PDT

Investigating

Some users may be experiencing high latency resulting in slower access to Box and a message stating "Please refresh." Box Teams are currently investigating to restore full stability.
Posted Mar 30, 2015 - 12:31 PDT
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