For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[RESOLVED] Collaborations Page In The Web Application Not Accessible for Some Users

Incident Report for Box

Resolved

Collaboration page not displaying has been fully resolved for impacted customers and we have not seen any further problems. If you are experiencing issues, please contact us at https://support.box.com.

Posted May 11, 2015 - 17:27 PDT

Monitoring

A fix was rolled out which addresses this problem. We will continue to monitor. If you experience any issues accessing the Collaborations Page in the Box Web Application, please contact us at https://support.box.com.

Posted May 11, 2015 - 14:16 PDT

Identified

A fix will be rolled out later today to address the issue of some users being unable to access the Collaborations Page in the Box Web Application.

Posted May 11, 2015 - 12:49 PDT

Investigating

Some users may be experiencing an error "Sorry we can't access that page" when attempting to access the collaborations page in the Box Web Application. We are actively investigating.

Posted May 11, 2015 - 08:30 PDT