Some users may have experienced latency issues to Box

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The monitoring period for this issue has ended and no further impact has been observed. Please report any outstanding issues to Box User Services via https://community.box.com/help

Posted Aug 19, 2016 - 12:07 PDT

Monitoring

Some users may have experienced latency issues with Box services, including uploads, downloads, and API calls, between 10:57 - 11:31am Pacific today. Our engineering team has stabilized the issue and is monitoring to ensure no further impact.

Posted Aug 19, 2016 - 10:57 PDT

This incident affected: Box Platform / API (Content API).