For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some users may be experiencing issues with Box Notes, Uploads, Downloads

Incident Report for Box

Resolved

No further impact has been observed by our engineering team. If you continue to experience any issues, please contact Box User Services via community.box.com.

Posted Oct 04, 2016 - 08:43 PDT

Monitoring

Our engineering team has stabilized affected services and will continue to monitor performance to ensure no further impact.

Posted Oct 04, 2016 - 08:19 PDT

Investigating

Some Box users may be experiencing intermittent issues opening and loading Box Notes, as well as uploading and downloading files to/from Box. Box engineers are currently investigating the issue.

Posted Oct 04, 2016 - 07:50 PDT