The monitoring period has ended and no further impact to affected services has been observed. If you're still experiencing issues, please contact the Box User Services team via https://community.box.com/help.
Posted Apr 03, 2017 - 10:49 PDT
Monitoring
Box engineers have identified the cause of Box Sync login issues and are monitoring the Box Sync service to ensure no further impact is observed.
Posted Apr 03, 2017 - 10:22 PDT
Update
Box Engineers continue to investigate issues impacting logins to Box Sync. In addition to "Error: temporarily_unavailable" another error message that may be received is "Authorization failed due to None. Description: An unknown error occurred during authorization".
Posted Apr 03, 2017 - 09:29 PDT
Investigating
Some users may be unable to login to Box Sync. After entering login credentials the following error is returned "Error: temporarily_unavailable". Box Engineering is actively investigating this issue.
Posted Apr 03, 2017 - 09:21 PDT
This incident affected: Desktop Applications (Box Sync).
