For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Minor] Issues with Uploads

Incident Report for Box

Resolved

We have completed our extended monitoring period and we are considering the issue resolved. If you experience new issues with uploads, please contact us at https://support.box.com

Posted Oct 30, 2018 - 20:47 PDT

Monitoring

We are currently monitoring to ensure no further impact is observed. If you are still seeing upload issues, please reach out at https://support.box.com.

Posted Oct 30, 2018 - 19:39 PDT

Identified

We have identified the cause of the issue and upload services fully recovered by approximately 06:50 PM Pacific. While there is no current impact, we are actively taking steps to ensure that the issue does not recur.

Posted Oct 30, 2018 - 19:12 PDT

Investigating

We are currently investigating an issue with uploads, beginning at approximately 06:30 PM Pacific. We will provide updates as soon as possible.

Posted Oct 30, 2018 - 19:06 PDT