After further monitoring, this incident is now considered resolved. The All Files page service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Oct 17, 2025 - 08:07 PDT
Update
Our team has taken steps to remediate this issue and is seeing improvement for All Files experience. We are continuing to monitor for any additional impact.
Posted Oct 17, 2025 - 07:37 PDT
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for All Files experience. We are continuing to monitor for any additional impact.
Posted Oct 17, 2025 - 06:55 PDT
Identified
Our team is investigating an issue with Box All Files page. Users may see 500 HTTP errors while accessing the All Files page. We have identified the underlying cause of this issue and are working to take remediating steps. We will provide additional updates as they become available.
Posted Oct 17, 2025 - 06:36 PDT
This incident affected: Box Web Application (Accessible Site (a.box.com)).
