[Minor] Issues with Custom Logos and Avatars in the Web Application

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Incident Report for Box

Resolved

The monitoring period has ended and we are considering the issue resolved. If you experience further issues with custom logos and/or user avatars, please let us know at: https://support.box.com.

Posted Oct 22, 2018 - 15:45 PDT

Monitoring

We have fixed the issues with custom logos and user avatars. We are currently monitoring for any further impact.

Posted Oct 22, 2018 - 15:12 PDT

Identified

We have identified the cause of the custom logo and user avatar issues and are working on remediating the impact as fast as possible. The next update will be provided in an hour or when we can confirm recovery from the issue.

Posted Oct 22, 2018 - 14:58 PDT

Update

We are continuing to investigate the issues with custom logos and user avatars in the web application, app gallery, and Box Notes. We will provide an update in an hour or at the next change in status.

Posted Oct 22, 2018 - 13:55 PDT

Update

We are continuing to investigate the issues with logos and user avatars. In addition to custom branded enterprise logos and user avatars, there is also impact to logos on Box's application gallery. Users will see a generic icon or broken image link in the application gallery. We will provide another update in one hour or at the next change in status.

Posted Oct 22, 2018 - 12:36 PDT

Update

We're continuing to investigate the issues with custom logos and avatars. We will provide another update in one hour or at the next change in status.

Posted Oct 22, 2018 - 11:43 PDT

Update

We're continuing to investigate the issues with custom logos and avatars, and we will provide an update as soon as possible.

Posted Oct 22, 2018 - 10:34 PDT

Investigating

We are continuing to investigate the issue with loading custom logos and avatars in the Web Application and Box Notes. Additionally, custom enterprise logos displayed in Content API previews will display the same behavior. We will provide another status update as soon as possible.

Posted Oct 22, 2018 - 09:45 PDT

Identified

We have identified an issue with loading custom logos in the Web Application and avatars in Box Notes. Affected users will see a generic icon or broken image link. We will provide another update as soon as possible.

Posted Oct 22, 2018 - 08:30 PDT

This incident affected: Box Notes (Web Application), Box Platform / API (Content Preview), and Box Web Application (Admin Console & Functionality).