The monitoring period has ended and no further impact has been observed. If you are still experiencing issues, please contact the Box User Services team via https://community.box.com/help.
Posted Jul 26, 2017 - 21:47 PDT
Monitoring
Box Engineers have pushed a fix to resolve the issue. We will monitor to ensure there is no further impact.
Posted Jul 26, 2017 - 20:21 PDT
Update
Box Engineers have identified that Preview for new users is also impacted. Box Engineers are still working to remediate the issue.
Posted Jul 26, 2017 - 17:08 PDT
Identified
New users (Managed and App Users) created after 3:30pm Pacific today (7/26) may be unable to upload or download content. In addition, these users may be unable upload images in a Box Note, the file-size/timestamp on the Box Note may not update, and the Note may not be searchable. Box Engineers have identified the cause of this issue and are actively working to remediate.
Posted Jul 26, 2017 - 16:27 PDT
This incident affected: Box Platform / API (Content Preview).
