Box Engineering has completed all work to resolve the issue and no further impact to the Search service has been observed. If you are still experiencing issues, please contact the Box User Services team via https://community.box.com/help.
Posted 3 months ago. May 09, 2017 - 09:29 PDT
At this time, Search results should be returning without delay. We are continuing to take steps to fully resolve the issue. The next update for this event is planned for Tuesday morning (May 9, 2017) or at the next significant change in status.
Posted 3 months ago. May 08, 2017 - 18:07 PDT
Box Engineering has completed steps to remediate the Search issue and we are seeing a decline in Search delays.
We are continuing to take steps to fully resolve the issue before moving into a monitoring state.
Posted 3 months ago. May 08, 2017 - 12:33 PDT
Box Engineering is continuing to take steps to remediate the Search issue and restore full functionality.
Posted 3 months ago. May 08, 2017 - 11:11 PDT
Box Engineering has identified the cause of the Search issues and are taking steps to remediate impact. Search results may continue to be delayed at this time.
Posted 3 months ago. May 08, 2017 - 09:09 PDT
Box Engineering is currently investigating issue with the Search service. Users may see delays with retrieving search results within the Box web application, or errors when searching via the Content API.