For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
Some users may be experiencing delays while using Box Search
Incident
Report for Box
Resolved
Box Engineering has completed all work to resolve the issue and no further impact to the Search service has been observed. If you are still experiencing issues, please contact the Box User Services team via https://community.box.com/help.
Update
At this time, Search results should be returning without delay. We are continuing to take steps to fully resolve the issue. The next update for this event is planned for Tuesday morning (May 9, 2017) or at the next significant change in status.
Update
Box Engineering has completed steps to remediate the Search issue and we are seeing a decline in Search delays.
We are continuing to take steps to fully resolve the issue before moving into a monitoring state.
We are continuing to take steps to fully resolve the issue before moving into a monitoring state.
Update
Box Engineering is continuing to take steps to remediate the Search issue and restore full functionality.
Identified
Box Engineering has identified the cause of the Search issues and are taking steps to remediate impact. Search results may continue to be delayed at this time.
Investigating
Box Engineering is currently investigating issue with the Search service. Users may see delays with retrieving search results within the Box web application, or errors when searching via the Content API.