Status updates may be delayed up to 15 minutes.
Timestamps noted under an update may not reflect actual start/end times.

Please scroll past the table below for planned maintenance notifications.

Filter By Components

February 2017

Some Users May Receive Errors When Uploading/Converting With Box View API
Box engineers have confirmed no further impact, and the monitoring period has passed. If you're still experiencing issues with the View API, please contact the Box User Services team via https://community.box.com/help
Feb 23, 06:30-07:14 PST
Users May See An Error When Trying To Search For Content In Box
Box Engineers have found and resolved the issue. If you're still experiencing issues with search, please contact the Box User Services team via https://community.box.com/help
Feb 21, 09:05-10:53 PST
Intermittent delays with Box Sync, email notification delivery, and content indexing for search
Impact of this event has been resolved and all queued email notifications and indexing content for search has been completed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help
Feb 1, 16:36 - Feb 6, 11:17 PST
Some users may be experiencing issues with Sync delays, page load times, and Email Notification Delivery
Immediate impact of this event has been resolved. Box Engineering will continue to actively monitor email notifications, indexing content for search, and Sync events.
Jan 30, 10:11 - Feb 1, 16:38 PST
Some users may be experiencing issues accessing Box
The monitoring period for this issue has ended and no further issues have been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help
Feb 1, 08:16-12:18 PST

January 2017

Users May Experience Issues Creating Items in Box
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help
Jan 23, 22:16 - Jan 24, 01:38 PST
Creating shared links
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help
Jan 18, 16:10-19:30 PST
New User Sign Ups May Not Work
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Jan 10, 14:12-15:04 PST
Email Delivery May Be Delayed for Some Users
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Jan 2, 16:10 - Jan 3, 07:10 PST

December 2016

[Scheduled] NOTICE: Leap Second on December 31, 2016 at 4:00pm Pacific
The scheduled maintenance has been completed.
Dec 31, 16:00-17:00 PST
Some users may be experiencing issues accessing Box
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Dec 21, 11:51-13:00 PST
Some users may be unable to upload by email
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Dec 21, 09:27-12:46 PST
Box Platform customers may be unable to create App Users
Earlier today, enterprises using the Box Platform were unable to create App Users. This event has been remediated by the engineering team. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Dec 16, 14:47 PST
Some users may be experiencing issues with Box Uploads and Downloads
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Dec 13, 14:42-15:41 PST
Some users may be experiencing issues accessing Box
The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Dec 7, 12:41-15:48 PST

November 2016

Box users may have experienced errors while editing new Box Notes
The monitoring period for this event has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Nov 8, 14:45-15:27 PST

October 2016

Some Users May Experience Issues Accessing Box
The monitoring period for this event has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com
Oct 21, 09:06 - Oct 24, 10:32 PST
Some Users May Experience Issues Logging into Box
The DNS provider has updated that they have their services up and running again. As a result, Box service should be back to normal. If you continue to experience any issues, please contact Box User Services via community.box.com
Oct 21, 06:33-06:59 PST
Some Box Users May See Errors with Document Conversion, Uploads, Downloads, and Metadata
The monitoring period has ended for this issue and no further impact has been observed.
Oct 18, 11:30-18:40 PST
Users are Unable to Submit Support Cases on the Box Community
The monitoring period has ended for this issue and no further impact has been observed.
Oct 18, 09:32-12:32 PST
Some Box Users May See Errors with Document Conversion, Uploads, and Downloads
No further impact has been observed by our engineering team. If you continue to experience any issues, please contact Box User Services via community.box.com
Oct 18, 09:12-10:32 PST
Some Box Users May See Errors with Metadata, Search, and Document Conversion
No further impact has been observed by our engineering team. If you continue to experience any issues, please contact Box User Services via community.box.com
Oct 16, 17:51-18:50 PST
Users are Unable to Submit Support Cases on the Box Community
The monitoring period has ended for this issue and no further impact has been observed.
Oct 13, 11:01 - Oct 14, 06:05 PST
Some users may be experiencing issues logging into Box
No further impact has been observed by our engineering team. If you continue to experience any issues, please contact Box User Services via community.box.com
Oct 10, 10:53-11:57 PST
Some Users May Experience Issues Converting Documents with Box View
No further impact has been observed by our engineering team. If you continue to experience any issues, please contact Box User Services via community.box.com
Oct 6, 11:19-12:16 PST
Some users may be experiencing issues with Box Notes, Uploads, Downloads
No further impact has been observed by our engineering team. If you continue to experience any issues, please contact Box User Services via community.box.com.
Oct 4, 07:50-08:43 PST
Some users may have experienced Box login issues
Some users may have experienced issues logging into some Box services between 3:21AM and 3:50AM Pacific - our engineers have resolved the issue, and no further updates will be posted.
Oct 4, 03:21 PST

September 2016

Admin Console unavailable for some Box users
The monitoring period for this issue has ended and no further impact has been observed. Please report any outstanding issues to Box User Services via https://community.box.com/help
Sep 30, 09:07-12:12 PST
Box View API Experiencing Increased Document Processing Timeouts
This morning, there was an increase in document timeouts with the Box View API service. Engineering has investigated and resolved the issue.
Sep 30, 10:00 PST
Users Unable to View Cases on the Box Community
We have resolved all issues related to viewing cases in the Box Community. Thank you for your patience as we worked to resolve this issue.
Sep 21, 08:05-20:04 PST

August 2016

[Scheduled] Planned Maintenance this Saturday (August 27, 2016)
The scheduled maintenance has been completed.
Aug 27, 18:55 PST
[Resolved] Users Unable to Submit Support Cases on the Box Community
The monitoring period has ended and we have confirmed full functionality has returned to the web case submission workflow. Thank you for your patience as we worked to resolve this issue.
Aug 26, 09:00-13:02 PST
Some users may be experiencing degradation of service
The monitoring period for this issue has ended and no further impact has been observed. Please report any outstanding issues to Box User Services via https://community.box.com/help
Aug 22, 17:10-18:45 PST
Some users may have experienced latency issues to Box
The monitoring period for this issue has ended and no further impact has been observed. Please report any outstanding issues to Box User Services via https://community.box.com/help
Aug 19, 10:57-12:07 PST
Some users may be experiencing delays accessing Box
Our engineering team has stabilized all services, this issue is being considered resolved at this time.
Aug 12, 15:41-17:25 PST

July 2016

Some users may be experiencing issues with Box Uploads
The monitoring period has ended and no further issues have been observed. Please report any outstanding issues to Box User Services via https://community.box.com/help
Jul 1, 17:32 - Jul 27, 19:19 PST
Sync Installer Download Returning 'Access Denied'
Access to download the Box Sync installer from sites.box.com/sync4 has been restored.
Jul 26, 07:43-08:30 PST
Some users may have experienced issues reaching some Box services
Some users may have experienced issues reaching some Box services between 2:25PM and 2:26PM Pacific this afternoon - our engineers have resolved the issue, and no further updates will be posted.
Jul 11, 14:25 PST

June 2016

Some users may be experiencing issues with Box Notes and Uploads
The monitoring period has ended and no further issues have been observed. Please report any outstanding issues to Box User Services via https://community.box.com/help
Jun 20, 16:04-17:00 PST
Some users may be experiencing issues loading Admin Console
The monitoring period for this issue has ended and no further issues have been observed. Please report any issues to Box User Services via https://community.box.com/help
Jun 14, 09:26-12:31 PST
Box may be unavailable for some users
The monitoring period for this issue has ended and no further issues have been observed. Please report any issues to Box User Services via https://community.box.com/help
Jun 13, 16:51-18:20 PST

May 2016

Box may be unavailable for some users
The monitoring period for this issue has ended and no further issues have been observed. Please report any issues to Box User Services via https://community.box.com/help
May 31, 12:30-14:39 PST
Box may be unavailable for some users
The monitoring period for this issue has ended and no further issues have been observed. Please report any issues to Box User Services via https://community.box.com/help
May 26, 19:46-20:51 PST
Box May Have Been Unavailable for Some Users
The Box Web Application may have been unavailable for some users this afternoon. The issue has been resolved at this time.
May 9, 15:38 PST
Box May Have Been Unavailable for Some Users
Box may have been unavailable to some users this evening. The issue has been resolved at this time.
May 6, 23:15 PST
Some Users Experienced FTP Login Failures
Our monitoring tools indicated that some users experienced FTP login failures earlier this evening. The issue is fully resolved at this time.
May 4, 22:08 PST

April 2016

Some customers may experience SSO logins redirecting to account.box.com
Our engineers have resolved this issue.
Apr 21, 21:00 - Apr 22, 00:10 PST
Box Notes and Box.com services temporarily unreachable
The issue has been resolved. We apologize for any inconvenience.
Apr 18, 11:40-14:52 PST
Box download services temporarily unavailable
The Box download service experienced a brief period of degradation. The issue has been resolved. We apologize for any inconvenience.
Apr 5, 14:21 PST

March 2016

View API is currently experiencing failures converting and viewing documents
Our engineers have found the source of the issue and resolved it. All services should be stable at this point.
Mar 30, 10:52-11:20 PST
Box may be unavailable for some users
The monitoring period for this issue has ended and no further issues have been observed. Please report any issues to Box User Services via https://community.box.com/help
Mar 30, 08:25-11:14 PST
Some Users are Unable to Submit Support Cases on the Box Community
The web case submission workflow has been resolved. We apologize for any inconvenience.
Mar 29, 08:02-21:25 PST
Search in Web App and API Endpoint Unavailable for Some Users
The monitoring period has ended. Search remains fully operational.
Mar 28, 07:49 - Mar 29, 08:00 PST
Box Webapp Inaccessible for some users
The monitoring period for this issue has ended. No further issues have been observed.
Mar 24, 13:01-15:59 PST
Some Users are Unable to Submit Support Cases on the Box Community
The issue with submitting support cases via the Box Community has been resolved. We apologize for any inconvenience.
Mar 23, 10:01-12:15 PST
Issues with Preview via Content API
Our engineers have found the source of the issue and it has been resolved.
Mar 22, 06:58-08:32 PST
Intermittent Upload failures and FTP connection issues
The monitoring period for this issue has ended. No further issues have been observed.
Mar 16, 18:30 - Mar 21, 10:52 PST
Users may see "Sorry, we can't access that page."
The issue has been resolved as of 1:42p.m. PST. We apologize for any inconvenience.
Mar 7, 13:35-13:48 PST
Users are unable to rename files on the "All Files" page
This issue has been resolved. We have not observed any further issues. If you experience any problems, please reach out to us at https://support.box.com
Feb 29, 15:59 - Mar 2, 20:18 PST

February 2016

Uploads via email and zipped downloads not working
Our engineers have resolved this issue, all site components are working as expected.
Feb 24, 06:27 - Feb 25, 06:52 PST
Box services temporarily unreachable
All systems are stable at this point, the issue was resolved at 14:35 PST (UTC-0800).
Feb 11, 13:53-14:35 PST
FTP is unavailable for some Box users
All systems are confirmed to be stable. The issue is now resolved.
Feb 1, 11:35-14:06 PST

January 2016

Daily digest emails for logins are not sent out to Box Administrators since Jan 4th, 2016
The emails are sending again without issue - this issue is being marked as resolved.
Jan 21, 13:55 - Jan 27, 14:11 PST
Intermittent Access Issues to Box Services
All systems are stable at this point, the issue is now resolved.
Jan 20, 23:00 - Jan 21, 16:07 PST
Box Web Application may be unavailable for some users
No further issues have been observed related to this event. All services have been restored.
Jan 13, 13:05-14:25 PST
New Enterprise Users May be Unable to Login to the Box Web App
Our engineers have resolved the issue at this time.
Jan 8, 07:39-07:52 PST
A CDN Partner Event May Have Impacted Access to the Box Web App in Japan
CloudFare, a CDN Partner, experienced an outage event in the Japan region around 6PM Pacific. This may have impacted access to the Box Web App for customers in Japan. More details are available at the partner's status site here: https://www.cloudflarestatus.com/incidents/hgljhblbhfgb
Jan 7, 18:00 PST

December 2015

[RESOLVED] Issue with New Case Creation, Viewing and Updating Cases from the Box Community
The issue impacting the ability to submit new cases and view and update existing cases on the Box Community has been resolved.
Dec 23, 07:00-10:39 PST
[RESOLVED] Slow Document Previews in the Web App
The monitoring period for this issue has expired and there have been no further identified issues.
Dec 21, 09:00 - Dec 22, 07:33 PST
Some SSO-Enabled Customer May Have Experienced Login Issues
Some SSO-enabled customers may have experienced login issues this morning (US Pacific). The issue has since been resolved.
Dec 15, 06:45 PST
Crocodoc Service Not Loading All Documents
Intermittent issues with loading documents in Crocodoc has been resolved.
Dec 14, 08:00-08:38 PST
Box Web Application may have been unavailable for some users
We have not seen any further issues. This has been fully resolved.
Dec 2, 14:20 PST

November 2015

Some UK-Based Users Unable to Access Box
UPDATE 13-Nov-15 11:00am PDT: We have confirmation from users of BT (British Telecom) that the issue has been resolved by the ISP in the UK.
Nov 13, 07:00-12:25 PST
Box Web Application may be unavailable for some users
We have not seen any further issues. This has been fully resolved.
Nov 9, 12:01-14:26 PST
Some customers may be unable to view their files on Box.com and a "Please refresh" message is shown
We no longer observe the issue anymore. It is now resolved.
Nov 4, 12:50-22:00 PST
RESOLVED: Some SSO-Enabled Customer May Have Experienced Login Issues
Some SSO-enabled customers may have experienced login issues in the early morning hours on Sunday, November 1. The issue has since been resolved.
Nov 1, 01:00 PST

October 2015

Box Web Application may be unavailable for some users
We have not seen any further issues. This has been fully resolved.
Oct 13, 15:10-16:24 PST

September 2015

[RESOLVED] Some Spain-Based Users Unable to Access Box
UPDATE 24-Sep-15 11:00am PDT: We have confirmation from users of Telefonica/Movistar that the issue has been resolved by the ISP in Spain. UPDATE 23-Sep-15 12:30pm PDT: We have determined this issue is being caused by Telefonica/Movistar, and we are reaching out to their NOC for resolution. As a workaround: Users in Spain can access Box through some alternate Box domains. Please contact us at https://community.box.com/t5/Help/ct-p/Support and we can share the domains via a Support Case. UPDATE: This access issue with Spain-based users continues due to some issues with Telefonica/Movistar ISP. If you continue to see issues with connecting from Spain please report this issue directly to your ISP. The Box services are functioning normally.
Sep 22, 12:30-20:00 PST
Box.com was briefly unavailable.
Our Engineering team has resolved the issue.
Sep 18, 10:49-15:42 PST
FTP is unavailable for Box users
The issue regarding ftp was previously resolved. We apologize for any inconvenience.
Sep 15, 18:32-22:53 PST
[RESOLVED] Crocodoc Service Unavailable
After monitoring, we have seen no further issues with Crocodoc. At this time the issue is fully resolved. If you experience any issues, please contact support at https://community.box.com
Sep 11, 08:41-11:47 PST
[RESOLVED] Some Enterprise Users Receiving Notifications on Folders which Email Notifications are Disabled
This issue has been resolved. Please report any new issues at https://support.box.com.
Sep 2, 08:00 - Sep 8, 10:19 PST

August 2015

[RESOLVED] "Retention & Automation Enabled" Banner Shown Incorrectly in WebApp
Box Engineering Teams have confirmed resolution of this issue. Users who see a banner displaying "Retention and Automations Enabled" should either refresh the Box Web Application or logout/login to a new session. This issue is confirmed to be only a UI display issue. At no time were these policies enabled on an account which did not already have them in place. Please contact us at https://support.box.com if you continue to experience any issues.
Aug 21, 10:16-13:37 PST
[RESOLVED] Box Web Application Unavailable
Our Engineering team has resolved the issue.
Aug 12, 15:56-17:24 PST
[RESOLVED] Box Web Application Unavailable
Starting approximately around 11:09PM Pacific on August 11, the Box site was inaccessible for some users. Engineering Teams resolved the issue and have observed no further impact at this time.
Aug 11, 23:09 PST

July 2015

[RESOLVED] Duplicate Email Notifications Received by Some Customers
This incident has been resolved.
Jul 30, 08:00-11:29 PST
[RESOLVED] Box Web Application may be unavailable for some users
We have identified and resolved the source of the issue. Appreciate your patience with Box!
Jul 17, 09:11-10:57 PST
[RESOLVED] Box Web Application may be unavailable for some users
We have not seen any further issues. At this time we believe it to be fully resolved. If you experience any problems, please contact us at https://support.box.com
Jul 7, 17:40-19:47 PST
[RESOLVED] Box Support Portal unavailable to some users
We have not seen any further issues with the Box Support Site.
Jul 6, 14:51-15:52 PST

June 2015

[Scheduled] NOTICE: Leap Second on June 30, 2015 at 5:00pm Pacific
The leap second happened at 4:59:60 PM Pacific Time on June 30, 2015.
Jun 30, 17:30 PST
[RESOLVED] Crocodoc Personal Unavailable
Crocodoc Personal is now functioning as intended. If you run into any problems, please feel free to reach out to us.
Jun 26, 10:16-13:13 PST
[RESOLVED] Box Web Application may be unavailable for some users
We have not observed any further issues. If you experience any problems, please reach out to us at https://support.box.com
Jun 11, 11:29-17:07 PST
[RESOLVED] Box Web Application may be unavailable for some users
No further issues have been observed while monitoring. If you have any problems, please contact us at https://support.box.com
Jun 9, 18:29 - Jun 10, 00:05 PST
[RESOLVED] Some users unable to log in to Box Mobile Website
We have not seen any further issues with the Box Mobile Website. If you experience any problems, please contact us at https://support.box.com
Jun 9, 11:30-14:27 PST
[RESOLVED] Some Users May be Unable to Access https://support.box.com
We have resolved this issue, and full access has been restored to all of our users to our Support portal.
Jun 1, 14:00-14:51 PST

May 2015

[RESOLVED] Degraded Download Experience
The issue with download performance has been resolved. Please report any new issues to https://support.box.com.
May 18, 11:34-16:41 PST
[RESOLVED] Collaborations Page In The Web Application Not Accessible for Some Users
Collaboration page not displaying has been fully resolved for impacted customers and we have not seen any further problems. If you are experiencing issues, please contact us at https://support.box.com.
May 11, 08:30-17:27 PST
[RESOLVED] File Uploads Failing Intermittently
The issue with some file uploads failing has been resolved. Please report any issues to https://support.box.com.
May 5, 13:55-16:29 PST

April 2015

[RESOLVED] Box Web Application may be unavailable for some users
Box services for impacted customers have been fully restored. If you are experiencing issues, please contact us at https://support.box.com.
Apr 29, 08:14-09:48 PST
[Scheduled] Planned Maintenance this Saturday (April 25, 2015)
The scheduled maintenance has been completed.
Apr 25, 22:30 PST
[Scheduled] Planned Maintenance this Saturday (April 18, 2015)
The scheduled maintenance has been completed.
Apr 19, 01:00 PST
Box Web Application may be unavailable for some users
Box services for impacted customers have been fully restored. If you are experiencing issues, please contact us at https://support.box.com.
Apr 17, 10:04-11:58 PST
Intermittent Connection Issues to Box Web App
The issue with connections to the Box Web App has been resolved. Please report any new issues to https://support.box.com.
Apr 2, 11:29-12:27 PST

March 2015

Box Mobile App Not Displaying All Folders/Files
The issue with the Box Mobile app not displaying all folders/files has been resolved. Please submit any new issues to https://support.box.com.
Mar 31, 08:36-11:45 PST
Collaboration Sidebar Not Showing Collaborators
The issue with the collaboration sidebar has been resolved. Please submit any new issues to https://support.box.com.
Mar 31, 08:11-11:45 PST
High Latency Causing Long Load Times to Box
High latency resulting in slower access to Box has been fully resolved since 1 PM PDT. If you are experiencing issues, please contact us at https://support.box.com.
Mar 30, 12:31-15:59 PST
Box View may be unavailable for some users
Box View has been fully restored, and we have not seen any further issues. If you experience any issues please contact us at https://support.box.com
Mar 20, 07:04-10:12 PST
Delay in Email Notifications
We have not seen any issues with delayed email notifications in the last 24 hours. All services have been fully restored.
Mar 16, 07:00 - Mar 19, 10:19 PST
Box Web Application may be unavailable for some users
Box services for impacted customers have been fully restored. If you are experiencing issues, please contact us at https://support.box.com.
Mar 13, 13:44-15:37 PST
Box Web Application may be unavailable for some users
Access to the Box Web Application was restored earlier today and remains stable. A separate issue related to Search is being tracked here: https://status.box.com/incidents/lt9tjmgmb17h. To report any other issues, please visit https://support.box.com.
Mar 10, 10:41-14:04 PST
Search results returning no results
Box operations team was able to stabilize the search service at 1:40 PM PDT.
Mar 10, 13:06-13:40 PST

February 2015

Support.box.com is only available for users who login
Access to https://support.box.com has been fully restored.
Feb 27, 14:00-15:13 PST
Box Web Application may be unavailable for some users
This incident has been resolved.
Feb 26, 12:49-15:30 PST
Problem with Sign-In to Support.Box.Com to Submit/View Cases
The problem with the 'sign-in' option to submit/update cases on Box Support site (https://support.box.com) is resolved. Customers can now submit/update cases through the site.
Feb 26, 07:30-09:14 PST
Collaboration Sidebar Not Showing Collaborators
Collaborations sidebar issue is now resolved and should be displaying correctly.
Feb 10, 06:59-15:44 PST
Box Notes Service Unavailable
The Box Notes service has been restored. To report an issue, please open a request at https://support.box.com.
Feb 4, 19:47-20:48 PST
Support.Box.Com is Unavailable for Some Customers
Resolved - Access to the Box Help site at https://support.box.com has been restored.
Feb 2, 05:26-06:39 PST

January 2015

Support.Box.Com is Unavailable for Some Customers
Access to the Box Help site at https://support.box.com has been restored.
Jan 30, 10:39-11:40 PST
Box for iOS App Crashes After Login
We have resolved the issue with some enterprises not being able to launch the Box for iOS app. Please report any further issues to us at https://support.box.com.
Jan 20, 09:00-10:16 PST
Issue Adding New Folder Access to Groups in Admin Console
Box Engineers have restored the ability to provide new folder access to groups in the Admin Console. Please report any further issues to us at https://support.box.com.
Jan 8, 18:30 - Jan 9, 11:47 PST

December 2014

Error When Attempting to Connect to Box via WebDAV in Windows 8
The Box Engineering Team has confirmed full restoration of WebDAV access on Windows 8 PC's. To report an issue, please open a request at https://support.box.com.
Dec 18, 12:00 - Dec 30, 14:10 PST
Internet Explorer users with a proxy configured may have problems using the Box web app.
At 10:50 am PST, our Engineering Team has resolved issues accessing the Box web app for Internet Explorer users with a proxy configured. If users continue to experience problems, please open a case at support.box.com.
Dec 3, 02:14-11:27 PST

November 2014

Issues with SSO Login
At 2:12 PM PST the fix was deployed to remediate this issue. SSO Login has returned to normal.
Nov 24, 09:26-14:12 PST
FTP degraded
At 6:18 PM PST a fix was deployed to remediate this issue. No further impact has been observed.
Nov 20, 16:30-18:18 PST
Degraded Performance: Box Notes, Box Sync, Content API
The issue has been resolved and no further impact was observed.
Nov 16, 12:10-16:47 PST
Search may be degraded for some customers.
As of 3:30 PM PST, the issue with search is resolved.
Nov 5, 15:18-16:04 PST

October 2014

Some customers might notice problems around actions on newly uploaded files
Newly uploaded files are functioning normally as of 1:54 PM PDT.
Oct 29, 12:41-19:08 PST
Some files that are downloaded from Box via our Sync service appear corrupted during transfer
This incident has been resolved.
Oct 27, 10:34 - Oct 29, 13:00 PST
Anonymous users may have difficulty accessing some publicly shared files
12:39 PM PDT Shared links are working again.
Oct 29, 11:04-12:52 PST
Downloads degraded
As of 3:59pm PDT, we've resolve the issue regarding degraded downloading performance.
Oct 24, 13:21-16:00 PST
Some free users may see an error when attempting to upgrade
We have rolled out the fix. Free users should be able to upgrade their accounts without issue.
Oct 22, 18:57-19:16 PST
Box services degraded
This incident has been resolved.
Oct 22, 12:33-12:40 PST
Degraded Performance: Uploads and Downloads
Upload and download performance may have been degraded for 2 minutes starting at 12:24pm PDT. Services are functioning normally now.
Oct 21, 13:03 PST
Slower content previews.
Between 11:47 AM and 12:50 PM PDT, users may have experienced slowness with Content Preview on recently uploaded content. The issue has been confirmed as resolved.
Oct 20, 11:47-15:05 PST
Degraded Performance: Box Notes
Box Notes was intermittently unavailable on 10/15 from 8:58 PM to 9:27 PM PDT. The issue has been confirmed as resolved.
Oct 15, 20:58 - Oct 16, 09:50 PST
Slower downloads
This incident has been resolved.
Oct 14, 09:30-18:07 PST
Degraded Performance :: Content Preview and Workflow
Content Preview and Workflow issues have been resolved as of 9:15PM PDT.
Oct 13, 18:14-21:15 PST
Slower downloads.
As of 1:47 PM PDT, the issue with users experiencing slow downloads is resolved.
Oct 13, 12:07-14:18 PST
Uploads/Downloads degraded
This incident has been resolved.
Oct 9, 14:25-16:39 PST
Box services degraded
All services returned to normal as of 4:50PM PDT. We apologize for any inconvenience.
Oct 8, 16:50-20:34 PST
Degraded uploads
Uploads have returned to normal as of 12:45PM PDT. We apologize for any inconvenience
Oct 8, 11:40-12:45 PST
Slower uploads and downloads
Uploads and download have returned to normal as of 10:14 a.m. PDT. We apologize for any inconvenience.
Oct 6, 07:00-10:14 PST
Uploads and Downloads Degraded
Since 5:10pm PDT, the degraded performance on uploads and downloads has been resolved.
Oct 3, 16:35-17:10 PST
Content preview may be degraded for some users.
The issue with Content Preview has been resolved as of 8:16pm PDT.
Oct 1, 18:00-20:16 PST

September 2014

Degraded Performance :: Uploads
Uploads may have been degraded for some users between 2:10 PM and 2:39 PM PDT.
Sep 24, 15:43 PST
Degraded Performance :: Uploads
The issue regarding uploads has been resolved as of 2:21 PM PDT. We apologize for any inconvenience.
Sep 23, 09:06-14:21 PST
Uploads and downloads degraded.
Uploads and downloads may have been degraded for some users between 12:48p and 12:53p PDT.
Sep 22, 13:40 PST
Uploads and Downloads degraded.
As of 12:48 PDT, the issue with intermittent uploads and downloads is resolved.
Sep 17, 09:40-12:48 PST
Delayed email notifications
09/16/2014 10:40 pm (PDT) - All batched email queues were cleared and sending has returned to normal.
Sep 16, 13:24-22:40 PST
Intermittent preview errors.
As of 12:12 PDT, the issue with preview is now resolved.
Sep 16, 12:23-12:43 PST
Some customers may experience issues downloading files
As of 4:04pm PDT, the issue with downloading files should now be resolved.
Sep 15, 16:01-16:38 PST
Some customers unable to access files.
This incident has been resolved.
Sep 10, 13:10-15:09 PST

August 2014

No incidents reported for this month.

July 2014

No incidents reported for this month.

June 2014

No incidents reported for this month.