For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident History

March 2025

[Major] Some customers can have issues to load or open MS Office Online
After further monitoring, this incident is now considered resolved. MS Office Onlive Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 12, 03:44 - 06:00 PDT
[Minor] Customers may have experienced issues using All Files page and Public API
Between 8:44 - 8:56 PM PT on March 3rd 2025, some users may have experienced difficulties using All Files page and Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Mar 3, 20:00 - 20:00 PST
[Major] Some Users Unable to View All Files and API Pages
No additional impact has been observed and this issue is considered fully resolved. If you are still experiencing any issues, please contact us via https://support.box.com.
Mar 3, 02:27 - 03:03 PST

February 2025

[Critical] Customers may have issues with Uploads, Downloads, and accessing the All Files page
After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Feb 19, 12:07 - 16:12 PST
[Critical] Issue with Multiple Box Services
After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Feb 6, 19:10 - 20:33 PST
[Scheduled] Scheduled Resiliency Test Maintenance
The scheduled maintenance has been completed.
Feb 6, 17:00 - 19:00 PST

January 2025

[Critical] Issues with Uploads, Downloads and Logins
After further monitoring, this incident is now considered resolved. Uploads, downloads, and logins have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jan 15, 17:12 - 18:02 PST
[Scheduled] Scheduled Resiliency Test Maintenance
The scheduled maintenance has been completed. Please contact Box Support via https://support.box.com if you experience any issues.
Jan 8, 10:16 - 11:34 PST
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