For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident History

Filter Components

February 2025

[Critical] Issue with Multiple Box Services
After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Feb 6, 19:10 - 20:33 PST
[Scheduled] Scheduled Resiliency Test Maintenance
The scheduled maintenance has been completed.
Feb 6, 17:00 - 19:00 PST

January 2025

[Critical] Issues with Uploads, Downloads and Logins
After further monitoring, this incident is now considered resolved. Uploads, downloads, and logins have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jan 15, 17:12 - 18:02 PST
[Scheduled] Scheduled Resiliency Test Maintenance
The scheduled maintenance has been completed. Please contact Box Support via https://support.box.com if you experience any issues.
Jan 8, 10:16 - 11:34 PST

December 2024

[Critical] Issues with the Admin Console
Between 4:01PM and 4:26PM on 12/10/24, we experienced an issue with the Box Admin Console. During this time, users may have experienced an issue with the Admin Console failing to load.
Dec 10, 16:00 - 16:00 PST
[Scheduled] Box Sign Scheduled Maintenance
The scheduled maintenance has been completed. Box Sign should be fully operational at this time with users able to resume activity as normal. Existing Box Sign data was not affected during the maintenance period, as anticipated.
Dec 7, 01:01 - 02:02 PST
[Major] Issues with Shared Link Report
After further monitoring, this incident is now considered resolved. Shared Link reports have now been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Dec 2, 22:53 - 23:21 PST