{
  "page": {
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  },
  "components": [{"status":"operational","name":"Box Web Application","created_at":"2018-10-01T20:06:36.178-07:00","updated_at":"2018-10-01T20:29:05.712-07:00","position":1,"description":"The primary Box web-based application from which customers can access content, collaborate, and perform other workflow-related functions.","showcase":false,"start_date":null,"id":"l6vzpnn62cgq","group_id":null,"page_id":"208q92hckwws","components":["khm68x6zltbt","wtcp7snm0429","q5lzw0zgflyh","4g0qfr4s03y8","pfqdnzt9kjrf","vrpncz5njql2","ynrt2yqf7rn8","mbtpbpfcg6vg","pllt6gr800yy","zsm4x4ws8x0c","v62k7fdw21td","ld9rqywfvblh","98md1v60byfc","63v1bg2phxrr","4brs8mmhvf7f","sgn4149px35t","kdrc40gw16b9","rv54xzw6pt8k","xnqq9jsb6qh7","2mvxl0t4gbsm","0lthkfs0kpgv","dndn3xr4456w","kq5gmxqfgpnz","4nn2z9cdyk6p","fwzgv8t10w4h","rt6pychpr27j","clxs2ss04qjl","kdm6k0h4pj8j","6qmlzsdsmq96","z3vl8wxq4p8d","dtqkgh71bhm4"]},{"status":"operational","name":"Box Platform / API","created_at":"2018-10-01T20:14:39.057-07:00","updated_at":"2018-10-01T20:29:14.984-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"vggytbdllrjt","group_id":null,"page_id":"208q92hckwws","components":["k9qs0mx2d5cw","n3x6zbzwjwch","3jx01d80kg17","xpk984wrc5z4","dl6g3rgzpbmw","wpls0qhzglm9","f42mcm1h8lw9","rfmqz1x1xnjm","6r6s18sn6hzl","m4505g9709s8","tcyh2sw13n01","5t05shkk7yl4","m3fy4jp3v7g6","0nh54wf90k0y","9t03tvk93fww","51rzpg4366j6"]},{"status":"operational","name":"Desktop Applications","created_at":"2018-10-01T20:16:01.967-07:00","updated_at":"2018-10-01T20:29:22.158-07:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"qvh7zdkvw690","group_id":null,"page_id":"208q92hckwws","components":["w0l4pg7zrc66","19ym99q18036","jqkkbz8yvk8b","rt6135cvpwb0"]},{"status":"operational","name":"Mobile Applications","created_at":"2018-10-01T20:18:06.134-07:00","updated_at":"2018-10-01T20:29:27.125-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"g58jskvcnlh8","group_id":null,"page_id":"208q92hckwws","components":["y529f1dcxz9n","hvnyl7pqrlkg","lp2y8210101z","64t3c6hrtd38","nlfkp8vly8dw"]},{"status":"operational","name":"Box Notes","created_at":"2018-10-01T20:31:06.453-07:00","updated_at":"2018-10-01T20:31:41.456-07:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"n48wl8ns3z3w","group_id":null,"page_id":"208q92hckwws","components":["3072bjbcjxm4"]},{"status":"operational","name":"Box Relay","created_at":"2020-01-02T12:05:42.075-08:00","updated_at":"2026-07-14T23:32:22.172-07:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"k577rblv57vr","group_id":null,"page_id":"208q92hckwws"},{"status":"operational","name":"Partners / Integrations","created_at":"2018-10-01T20:21:36.109-07:00","updated_at":"2024-03-08T03:08:44.244-08:00","position":8,"description":"This is a catch-all for third-party and Box supported integrations. While we often don't have direct control over third-party apps, we will report impactful issues about them.","showcase":false,"start_date":null,"id":"jvy3knlf7n32","group_id":null,"page_id":"208q92hckwws","components":["m9wrjsglbtpy","r2y11ffxk32x","c65jnfv7j6mj","k3b0ssj5kl3f","mkmsdsfl4mxf","xfyvnv37yspx","c7sp7x7k9tl7"]},{"status":"operational","name":"Box Community and Support Website (community.box.com)","created_at":"2018-10-01T20:23:33.878-07:00","updated_at":"2024-03-08T03:08:44.254-08:00","position":9,"description":null,"showcase":false,"start_date":null,"id":"4qn0knsg3vbd","group_id":null,"page_id":"208q92hckwws","components":["k7gppln3r6hg","9xbfsvbwyhpf","jnb7q4jmblxq","xhqv6cg5n7wj"]},{"status":"operational","name":"Developer Console / Docs (developer.box.com)","created_at":"2018-10-01T20:24:55.884-07:00","updated_at":"2025-09-04T12:12:11.801-07:00","position":10,"description":"The primary web portal to both our developer documentation and access to manage Platform application scopes and related configurations.","showcase":false,"start_date":null,"id":"qnskj3vl17t6","group_id":null,"page_id":"208q92hckwws"},{"status":"operational","name":"FTP","created_at":"2016-02-01T12:24:51.511-08:00","updated_at":"2026-02-27T15:51:54.278-08:00","position":11,"description":"The ability to upload or download content from Box from an FTP client.","showcase":false,"start_date":null,"id":"nklhlpplbckl","group_id":null,"page_id":"208q92hckwws"},{"status":"operational","name":"Box.com Marketing Website","created_at":"2018-10-01T20:25:05.195-07:00","updated_at":"2026-03-03T09:05:24.675-08:00","position":12,"description":"The primary Box marketing website which includes information about available products and services. This site also serves as the beginning destination for a customer's login to the Box Web Application and default download links to desktop and mobile client software.","showcase":false,"start_date":null,"id":"t1bgldgfmgfs","group_id":null,"page_id":"208q92hckwws"},{"status":"operational","name":"Box Zones","created_at":"2023-03-27T12:11:14.873-07:00","updated_at":"2024-03-08T03:08:44.285-08:00","position":13,"description":null,"showcase":false,"start_date":null,"id":"gvf2t5yy82hv","group_id":null,"page_id":"208q92hckwws","components":["dkthw2r4fg6m","t53v4sxcqbt1","kj1n8xc8v0r7","s6bqkz3whtky","5mz6wf4fmqr1","9639q6t1qcgp","02nhcpzs5p09","49945m9bgl0j","x894c43sh733","zfr4gy7qbb44","mbn303lf72y4","l2xrfbq3y5kc"]}],
  "incidents": [{"name":"[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads","status":"resolved","created_at":"2026-09-29T07:15:57.029-07:00","updated_at":"2026-09-29T07:15:57.125-07:00","monitoring_at":null,"resolved_at":"2026-09-29T08:30:00.000-07:00","impact":"none","shortlink":"https://stspg.io/qxwy1t2bfym4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T07:15:57.021-07:00","reminder_intervals":null,"id":"nymp07yk68rh","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.","created_at":"2026-09-29T07:15:57.110-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T07:15:57.110-07:00","display_at":"2026-09-29T08:30:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"blft1f60s53k","incident_id":"nymp07yk68rh","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"[Medium] Issues with Box Notes","status":"resolved","created_at":"2026-09-28T03:04:05.668-07:00","updated_at":"2026-09-28T03:31:51.222-07:00","monitoring_at":null,"resolved_at":"2026-09-28T03:31:51.198-07:00","impact":"major","shortlink":"https://stspg.io/526db319tsmt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-28T03:04:05.656-07:00","reminder_intervals":null,"id":"qvw8ppb72m38","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.","created_at":"2026-09-28T03:31:51.198-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T03:31:51.198-07:00","display_at":"2026-09-28T03:31:51.198-07:00","deliver_notifications":true,"tweet_id":null,"id":"vz0pbkcwp7y0","incident_id":"qvw8ppb72m38","custom_tweet":null,"affected_components":[{"code":"3072bjbcjxm4","name":"Box Notes - Web Application","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.","created_at":"2026-09-28T03:04:05.794-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T03:04:05.794-07:00","display_at":"2026-09-28T03:04:05.794-07:00","deliver_notifications":true,"tweet_id":null,"id":"0g0sq8ns4n0y","incident_id":"qvw8ppb72m38","custom_tweet":null,"affected_components":[{"code":"3072bjbcjxm4","name":"Box Notes - Web Application","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Application","created_at":"2018-10-01T20:31:06.465-07:00","updated_at":"2026-09-28T03:31:51.154-07:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"3072bjbcjxm4","page_id":"208q92hckwws","group_id":"n48wl8ns3z3w"}]},{"name":"Box Sign Scheduled Maintenance","status":"completed","created_at":"2026-08-25T01:11:56.697-07:00","updated_at":"2026-09-05T01:00:09.585-07:00","monitoring_at":null,"resolved_at":"2026-09-05T01:00:09.517-07:00","impact":"maintenance","shortlink":"https://stspg.io/qs9hrtzs55p1","scheduled_for":"2026-09-04T23:00:00.000-07:00","scheduled_until":"2026-09-05T01:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-04T22:00:23.210-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-25T01:11:56.685-07:00","reminder_intervals":null,"id":"2rq553s3868n","page_id":"208q92hckwws","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-05T01:00:09.517-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-05T01:00:09.517-07:00","display_at":"2026-09-05T01:00:09.517-07:00","deliver_notifications":true,"tweet_id":null,"id":"c89sf7p6cb8s","incident_id":"2rq553s3868n","custom_tweet":null,"affected_components":[{"code":"63v1bg2phxrr","name":"Box Web Application - Box Sign","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-04T23:00:10.284-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T23:00:10.284-07:00","display_at":"2026-09-04T23:00:10.284-07:00","deliver_notifications":true,"tweet_id":null,"id":"f124sjszrwpk","incident_id":"2rq553s3868n","custom_tweet":null,"affected_components":[{"code":"63v1bg2phxrr","name":"Box Web Application - Box Sign","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-04T22:00:13.285-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T22:00:13.285-07:00","display_at":"2026-09-04T22:00:13.285-07:00","deliver_notifications":true,"tweet_id":null,"id":"z6f78bk9tnwl","incident_id":"2rq553s3868n","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Starting on Friday, September 4th, 2026 Box will be performing maintenance on Box Sign. The maintenance will begin at 11 PM PDT and is expected to complete by 1 AM PDT.\n\nBox Sign may be briefly unavailable. Existing Box Sign data will not be affected.\n\nAfter the maintenance concludes, users will be able to resume activity with Box Sign normally. We will also closely monitor the status of Box Sign throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.","created_at":"2026-08-25T01:11:56.779-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T06:21:52.342-07:00","display_at":"2026-08-25T01:11:56.779-07:00","deliver_notifications":true,"tweet_id":null,"id":"0xn506lvtx88","incident_id":"2rq553s3868n","custom_tweet":null,"affected_components":[{"code":"63v1bg2phxrr","name":"Box Web Application - Box Sign","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Box Sign","created_at":"2021-10-21T16:52:57.541-07:00","updated_at":"2026-09-05T01:00:09.372-07:00","position":14,"description":null,"showcase":false,"start_date":"2021-10-21T00:00:00.000-07:00","id":"63v1bg2phxrr","page_id":"208q92hckwws","group_id":"l6vzpnn62cgq"}]},{"name":"[Minor] Issue with Admin Reporting","status":"resolved","created_at":"2026-09-03T19:10:06.402-07:00","updated_at":"2026-09-15T14:27:10.672-07:00","monitoring_at":null,"resolved_at":"2026-09-03T20:03:26.934-07:00","impact":"minor","shortlink":"https://stspg.io/jpryz8xs8k4r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-03T19:10:06.391-07:00","reminder_intervals":null,"id":"sy0782slzd2t","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"This incident is now resolved and Box services have been restored to full functionality. If you generated reports during the impacted period, please re-run those reports. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.","created_at":"2026-09-03T20:03:26.934-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T20:03:26.934-07:00","display_at":"2026-09-03T20:03:26.934-07:00","deliver_notifications":true,"tweet_id":null,"id":"mdt3vtkd25ql","incident_id":"sy0782slzd2t","custom_tweet":null,"affected_components":[{"code":"kq5gmxqfgpnz","name":"Box Web Application - Enterprise Reports","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-09-03T19:16:50.046-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T19:16:50.046-07:00","display_at":"2026-09-03T19:16:50.046-07:00","deliver_notifications":true,"tweet_id":null,"id":"1v77f919vmq4","incident_id":"sy0782slzd2t","custom_tweet":null,"affected_components":[{"code":"kq5gmxqfgpnz","name":"Box Web Application - Enterprise Reports","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Our team is investigating an issue with Admin Reporting. Users may experience inconsistent data in reports generated after approximately 3:30 PM Pacific Time. We will provide additional information as it becomes available.","created_at":"2026-09-03T19:10:06.519-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T19:10:06.519-07:00","display_at":"2026-09-03T19:10:06.519-07:00","deliver_notifications":true,"tweet_id":null,"id":"g338qk2pcgsn","incident_id":"sy0782slzd2t","custom_tweet":null,"affected_components":[{"code":"kq5gmxqfgpnz","name":"Box Web Application - Enterprise Reports","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._\n\nOn September 3, 2026 between 3:30 PM PDT and 7:12 PM PDT, some customers may have experienced missing, delayed, or inaccurate results within admin reporting features, including AI usage reports, in Box. Reports may have shown empty fields or data that did not reflect recent activity.\n\nThe issue was caused by an outage in a third‑party data service that interrupted our data ingestion pipelines. Service availability was restored after the provider mitigated the problem.\n\nWe are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely,  \nThe Box Team","postmortem_body_last_updated_at":"2026-09-15T14:27:10.656-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-09-15T14:27:10.656-07:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Enterprise Reports","created_at":"2024-12-03T21:43:03.387-08:00","updated_at":"2026-09-03T20:03:26.904-07:00","position":23,"description":null,"showcase":false,"start_date":"2024-12-03T00:00:00.000-08:00","id":"kq5gmxqfgpnz","page_id":"208q92hckwws","group_id":"l6vzpnn62cgq"}]},{"name":"[Medium] Issues with Box Hubs Shared Links","status":"resolved","created_at":"2026-08-28T01:20:35.272-07:00","updated_at":"2026-09-06T15:49:44.165-07:00","monitoring_at":null,"resolved_at":"2026-08-28T03:00:41.109-07:00","impact":"minor","shortlink":"https://stspg.io/st2mtmmbkz5c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-28T01:20:35.263-07:00","reminder_intervals":null,"id":"1yxxnk5jp1h9","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.","created_at":"2026-08-28T03:00:41.109-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T03:00:41.109-07:00","display_at":"2026-08-28T03:00:41.109-07:00","deliver_notifications":true,"tweet_id":null,"id":"4k9kd6zjsbxp","incident_id":"1yxxnk5jp1h9","custom_tweet":null,"affected_components":[{"code":"0lthkfs0kpgv","name":"Box Web Application - Box Hubs","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Box continues remediation efforts to restore full functionality to Box Hubs access via Shared Link. The underlying cause of the issue has been identified and efforts are underway to restore stability.","created_at":"2026-08-28T02:44:21.309-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T02:44:21.309-07:00","display_at":"2026-08-28T02:44:21.309-07:00","deliver_notifications":true,"tweet_id":null,"id":"46qqh328sw2r","incident_id":"1yxxnk5jp1h9","custom_tweet":null,"affected_components":[{"code":"0lthkfs0kpgv","name":"Box Web Application - Box Hubs","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating an ongoing issue affecting Box Hubs shared links. Users may face issues with accessing Box Hubs using Shared Links. We will provide more information as soon as it is available.","created_at":"2026-08-28T01:20:35.352-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T01:20:35.352-07:00","display_at":"2026-08-28T01:20:35.352-07:00","deliver_notifications":true,"tweet_id":null,"id":"2pn4v51rzycs","incident_id":"1yxxnk5jp1h9","custom_tweet":null,"affected_components":[{"code":"0lthkfs0kpgv","name":"Box Web Application - Box Hubs","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._\n\nBetween August 27, 2026 at 11:18 PM PDT and August 28, 2026 at 2:48 AM PDT some customers may have been unable to access Box Hubs using shared links. Other Box functionality, such as file and folder access, was not broadly affected. \n\nThe issue occurred as a result of a recent code change in our ongoing effort to improve performance. We were able to resolve the issue by rolling back the change so traffic returned to the previous behavior. \n\nWe are conducting a full engineering postmortem, including a review of our deployment and configuration practices, to reduce the chance of similar issues in the future. Our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely,\n\nThe Box Team","postmortem_body_last_updated_at":"2026-09-06T15:49:44.153-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-09-06T15:49:44.153-07:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Box Hubs","created_at":"2024-05-14T16:39:03.452-07:00","updated_at":"2026-08-28T03:00:41.049-07:00","position":21,"description":null,"showcase":false,"start_date":"2024-05-14T00:00:00.000-07:00","id":"0lthkfs0kpgv","page_id":"208q92hckwws","group_id":"l6vzpnn62cgq"}]},{"name":"[Critical] Issue with Downloads","status":"resolved","created_at":"2026-08-24T23:53:37.438-07:00","updated_at":"2026-09-16T16:02:46.279-07:00","monitoring_at":"2026-08-25T00:13:58.492-07:00","resolved_at":"2026-08-25T00:37:39.283-07:00","impact":"critical","shortlink":"https://stspg.io/wyyrssnxky67","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"critical","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-24T23:53:37.419-07:00","reminder_intervals":null,"id":"3thgpsg9qpd6","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.","created_at":"2026-08-25T00:37:39.283-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T00:37:39.283-07:00","display_at":"2026-08-25T00:37:39.283-07:00","deliver_notifications":true,"tweet_id":null,"id":"w01f3g5bjrtd","incident_id":"3thgpsg9qpd6","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"degraded_performance","new_status":"operational"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"degraded_performance","new_status":"operational"},{"code":"49945m9bgl0j","name":"Box Zones - Japan","old_status":"degraded_performance","new_status":"operational"},{"code":"x894c43sh733","name":"Box Zones - Japan/Singapore","old_status":"degraded_performance","new_status":"operational"},{"code":"zfr4gy7qbb44","name":"Box Zones - Singapore","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any additional impact.","created_at":"2026-08-25T00:13:58.492-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T00:13:58.492-07:00","display_at":"2026-08-25T00:13:58.492-07:00","deliver_notifications":true,"tweet_id":null,"id":"nc1xfpdy5z3b","incident_id":"3thgpsg9qpd6","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"49945m9bgl0j","name":"Box Zones - Japan","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"x894c43sh733","name":"Box Zones - Japan/Singapore","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zfr4gy7qbb44","name":"Box Zones - Singapore","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.","created_at":"2026-08-25T00:07:11.911-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T00:07:11.911-07:00","display_at":"2026-08-25T00:07:11.911-07:00","deliver_notifications":true,"tweet_id":null,"id":"vjnx82sf9qpw","incident_id":"3thgpsg9qpd6","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"49945m9bgl0j","name":"Box Zones - Japan","old_status":"major_outage","new_status":"degraded_performance"},{"code":"x894c43sh733","name":"Box Zones - Japan/Singapore","old_status":"major_outage","new_status":"degraded_performance"},{"code":"zfr4gy7qbb44","name":"Box Zones - Singapore","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.","created_at":"2026-08-24T23:53:37.580-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T23:53:37.580-07:00","display_at":"2026-08-24T23:53:37.580-07:00","deliver_notifications":true,"tweet_id":null,"id":"62z3srdg0bm1","incident_id":"3thgpsg9qpd6","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"operational","new_status":"partial_outage"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"operational","new_status":"partial_outage"},{"code":"49945m9bgl0j","name":"Box Zones - Japan","old_status":"operational","new_status":"major_outage"},{"code":"x894c43sh733","name":"Box Zones - Japan/Singapore","old_status":"operational","new_status":"major_outage"},{"code":"zfr4gy7qbb44","name":"Box Zones - Singapore","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"We recently addressed issues affecting Downloads \\(including ZIP downloads\\) in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.\n\nBetween August 24, 2026 at 11:25 PM PDT and August 25, 2026 at 12:05 AM PDT, some Box Zones Japan users may have had a degraded download experience. The disruption was caused by an unusual traffic pattern that placed unexpected strain on capacity in the region. Once the impact was identified we restored service by directing download traffic to another region and adding capacity. Downloads returned to normal by 12:05 AM PDT. Once confirming that the issue had been addressed, we returned traffic to the original region. Of note, even during the period of temporary traffic redirection, all Box Zones customer content was stored in the correct Box Zones region. \n\n# Analysis\n\nThis incident highlighted opportunities to make our systems more resilient to unusual traffic patterns, to strengthen regional capacity safeguards, and to further improve monitoring so that conditions like these are detected and addressed before affecting customers.\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n* Improving safeguards so that unusual activity in one part of the system cannot affect unrelated services.\n* Strengthening regional capacity protections and automated recovery.\n* Enhancing monitoring and alerting so we detect and resolve similar conditions faster.\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely,\n\nThe Box Team","postmortem_body_last_updated_at":"2026-09-16T16:02:46.264-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-09-16T16:02:46.264-07:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Uploads/Downloads","created_at":"2018-10-01T20:08:50.656-07:00","updated_at":"2026-08-25T00:37:39.143-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"wtcp7snm0429","page_id":"208q92hckwws","group_id":"l6vzpnn62cgq"},{"status":"operational","name":"Uploads/Downloads","created_at":"2018-10-01T20:15:36.651-07:00","updated_at":"2026-08-25T00:37:39.171-07:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"dl6g3rgzpbmw","page_id":"208q92hckwws","group_id":"vggytbdllrjt"},{"status":"operational","name":"Japan","created_at":"2023-03-27T12:12:58.088-07:00","updated_at":"2026-08-25T00:37:39.197-07:00","position":8,"description":null,"showcase":false,"start_date":"2023-03-27T00:00:00.000-07:00","id":"49945m9bgl0j","page_id":"208q92hckwws","group_id":"gvf2t5yy82hv"},{"status":"operational","name":"Japan/Singapore","created_at":"2026-07-22T08:32:28.263-07:00","updated_at":"2026-08-25T00:37:39.221-07:00","position":9,"description":null,"showcase":false,"start_date":"2026-07-22T00:00:00.000-07:00","id":"x894c43sh733","page_id":"208q92hckwws","group_id":"gvf2t5yy82hv"},{"status":"operational","name":"Singapore","created_at":"2023-03-27T12:14:04.279-07:00","updated_at":"2026-08-25T00:37:39.245-07:00","position":10,"description":null,"showcase":false,"start_date":"2023-03-27T00:00:00.000-07:00","id":"zfr4gy7qbb44","page_id":"208q92hckwws","group_id":"gvf2t5yy82hv"}]},{"name":"[Medium] Issue with Uploads","status":"resolved","created_at":"2026-08-24T14:21:52.400-07:00","updated_at":"2026-09-10T17:13:37.300-07:00","monitoring_at":"2026-08-24T14:29:17.936-07:00","resolved_at":"2026-08-24T15:03:07.119-07:00","impact":"major","shortlink":"https://stspg.io/jlrhnrtb4pnf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-24T14:21:52.385-07:00","reminder_intervals":"[]","id":"sd640nc9mkr1","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.","created_at":"2026-08-24T15:03:07.119-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T15:03:07.119-07:00","display_at":"2026-08-24T15:03:07.119-07:00","deliver_notifications":true,"tweet_id":null,"id":"bpq8nb4mwxyk","incident_id":"sd640nc9mkr1","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"operational","new_status":"operational"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.","created_at":"2026-08-24T14:29:32.705-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T14:29:32.705-07:00","display_at":"2026-08-24T14:29:32.705-07:00","deliver_notifications":false,"tweet_id":null,"id":"p2333cw437nq","incident_id":"sd640nc9mkr1","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"operational","new_status":"operational"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.","created_at":"2026-08-24T14:29:17.936-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T14:29:17.936-07:00","display_at":"2026-08-24T14:29:17.936-07:00","deliver_notifications":false,"tweet_id":null,"id":"2c1q4k8tx4lw","incident_id":"sd640nc9mkr1","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"operational","new_status":"operational"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.","created_at":"2026-08-24T14:29:05.449-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T14:29:05.449-07:00","display_at":"2026-08-24T14:29:05.449-07:00","deliver_notifications":true,"tweet_id":null,"id":"xwlv0s082ql4","incident_id":"sd640nc9mkr1","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"degraded_performance","new_status":"operational"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.","created_at":"2026-08-24T14:26:08.875-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T14:26:08.875-07:00","display_at":"2026-08-24T14:26:08.875-07:00","deliver_notifications":true,"tweet_id":null,"id":"xkfwp4wrj9my","incident_id":"sd640nc9mkr1","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.","created_at":"2026-08-24T14:21:52.517-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T14:21:52.517-07:00","display_at":"2026-08-24T14:21:52.517-07:00","deliver_notifications":true,"tweet_id":null,"id":"xm100v12r9h1","incident_id":"sd640nc9mkr1","custom_tweet":null,"affected_components":[{"code":"wtcp7snm0429","name":"Box Web Application - Uploads/Downloads","old_status":"operational","new_status":"degraded_performance"},{"code":"dl6g3rgzpbmw","name":"Box Platform / API - Uploads/Downloads","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"We recently addressed issues affecting file uploads and other write operations within Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.\n\nBetween 02:03 PM and 02:24 PM PDT on August 24, 2026, some users may have experienced difficulties while working in Box. During this time, users saw elevated error rates and reduced availability for uploads and other write-oriented actions.\n\nThe issue occurred when a background user-cleanup process generated a sudden surge of database update activity that was amplified by an unbounded retry loop, which overloaded a database shard and exhausted connection capacity. We restored normal service by applying a rate limit to the cleanup traffic and stopping the offending cleanup workload. After traffic subsided, we removed the temporary limits once systems were stable. In addition, we are making changes to limit background cleanup traffic and improve retry behavior to reduce the chance of recurrence.\n\n# Analysis\n\nFollowing this incident, we are now improving how similar types of background jobs are managed and retried, and making adjustments to better prioritize customer-facing operations over these tasks. Specifically, during this issue, rapid retry cycles amplified service friction, highlighting areas where additional safeguards can further protect against similar issues occurring again in the future. We are also reviewing rollout and feature-flag practices to avoid accidental large-scale job generation.\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n* Implementing bounded exponential-backoff retries for background cleanup jobs.\n* Enforcing throttling and monitoring on background cleanup traffic so it cannot overwhelm write-path resources.\n* Introducing priority-aware protections so low-priority background work is shed before it affects customer-facing operations.\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely,\n\nThe Box Team","postmortem_body_last_updated_at":"2026-09-10T17:13:37.297-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-08-30T15:37:41.805-07:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Uploads/Downloads","created_at":"2018-10-01T20:08:50.656-07:00","updated_at":"2026-08-25T00:37:39.143-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"wtcp7snm0429","page_id":"208q92hckwws","group_id":"l6vzpnn62cgq"},{"status":"operational","name":"Uploads/Downloads","created_at":"2018-10-01T20:15:36.651-07:00","updated_at":"2026-08-25T00:37:39.171-07:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"dl6g3rgzpbmw","page_id":"208q92hckwws","group_id":"vggytbdllrjt"}]},{"name":"[Minor] Issue with Logins \u0026 Files Page","status":"resolved","created_at":"2026-08-24T08:30:00.000-07:00","updated_at":"2026-09-10T17:15:35.353-07:00","monitoring_at":null,"resolved_at":"2026-08-24T10:30:00.000-07:00","impact":"minor","shortlink":"https://stspg.io/ptjpkj753hy3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-24T10:30:00.000-07:00","reminder_intervals":null,"id":"xm3xmcl0c5hf","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"From approximately 10:28 AM to 10:35 AM US Pacific time, we observed an issue intermittently impacting some Logins and the Files page view. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.","created_at":"2026-08-25T13:13:38.278-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T19:58:20.052-07:00","display_at":"2026-08-24T10:30:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"wc3l6d2tqsj9","incident_id":"xm3xmcl0c5hf","custom_tweet":null,"affected_components":null}],"postmortem_body":"Between 3:44 PM and 4:27 PM PDT on August 19, 2026 and 10:28 AM and 11:21 AM PDT on August 24, 2026, some users may have experienced intermittent errors with some Box features, including Logins, Uploads, Downloads, and Box Sign.\n\nThe issues occurred after a rapid surge of external Box client connections overwhelmed front-end capacity in the affected region, which caused an increase in server-side error rates and prevented some requests from reaching our back-end services. We restored service by working with our cloud provider and applying operational mitigations until front-end error rates returned to normal and user requests succeeded again.\n\n# Analysis\n\nThis incident highlighted opportunities to improve our detection and correlation of frontend/load balancer health signals with our application telemetry and to strengthen joint monitoring and mitigation processes with our cloud provider during large-scale client connection events. It also underscored the importance of clearer detection thresholds and runbook steps for frontend degradations, so we can escalate and remediate faster without over or under communicating impact to customers.\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n* Improving monitoring and observability for large-scale client connection events and working with our cloud provider on coordinated mitigation strategies.\n* Coordinating with our cloud provider to ensure connection rates are within expected thresholds.\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely,\n\nThe Box Team","postmortem_body_last_updated_at":"2026-09-10T17:15:35.350-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-08-30T15:39:35.375-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"[Medium] Issue with Microsoft Office Integration and Box Edit","status":"resolved","created_at":"2026-08-19T17:31:23.000-07:00","updated_at":"2026-09-09T15:43:55.797-07:00","monitoring_at":"2026-08-19T18:30:02.900-07:00","resolved_at":"2026-08-19T18:44:28.049-07:00","impact":"major","shortlink":"https://stspg.io/ybdp1knrj9qt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-19T17:31:23.000-07:00","reminder_intervals":null,"id":"nnsrr0wr5qpv","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.","created_at":"2026-08-19T18:44:28.049-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T18:44:28.049-07:00","display_at":"2026-08-19T18:44:28.049-07:00","deliver_notifications":true,"tweet_id":null,"id":"mbpycjd90qf6","incident_id":"nnsrr0wr5qpv","custom_tweet":null,"affected_components":[{"code":"rt6135cvpwb0","name":"Desktop Applications - Box Edit / Tools","old_status":"operational","new_status":"operational"},{"code":"m9wrjsglbtpy","name":"Partners / Integrations - Microsoft Office Integration","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact.","created_at":"2026-08-19T18:30:02.900-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T18:30:02.900-07:00","display_at":"2026-08-19T18:30:02.900-07:00","deliver_notifications":true,"tweet_id":null,"id":"b2vswpnfbjl6","incident_id":"nnsrr0wr5qpv","custom_tweet":null,"affected_components":[{"code":"rt6135cvpwb0","name":"Desktop Applications - Box Edit / Tools","old_status":"major_outage","new_status":"operational"},{"code":"m9wrjsglbtpy","name":"Partners / Integrations - Microsoft Office Integration","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-08-19T17:44:39.361-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T17:44:39.361-07:00","display_at":"2026-08-19T17:44:39.361-07:00","deliver_notifications":false,"tweet_id":null,"id":"kwf1c8k6lwy9","incident_id":"nnsrr0wr5qpv","custom_tweet":null,"affected_components":[{"code":"rt6135cvpwb0","name":"Desktop Applications - Box Edit / Tools","old_status":"operational","new_status":"major_outage"},{"code":"m9wrjsglbtpy","name":"Partners / Integrations - Microsoft Office Integration","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.","created_at":"2026-08-19T17:31:23.360-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T17:45:40.344-07:00","display_at":"2026-08-19T17:31:23.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"6ffrbj92l47c","incident_id":"nnsrr0wr5qpv","custom_tweet":null,"affected_components":[{"code":"m9wrjsglbtpy","name":"Partners / Integrations - Microsoft Office Integration","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"We recently addressed issues affecting Box Edit, Microsoft Office Online, iWork, and other integrations in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.\n\n‌\n\nBetween 04:17 PM PDT and 6:30 PM PDT on August 19, 2026 some users may have experienced difficulties while working in Box. During this time, impacted users were unable to open files in Box Edit, Microsoft Office Online, iWork, and other integrations. Additionally, some users saw errors, timeouts, or slow responses while working in other areas of Box.\n\n‌\n\nThe issue occurred after a deployment of a backend service that provides integration and platform functionality. The deployment introduced a regression that caused the service’s performance to degrade under peak load, which led to client timeouts and errors. We restored functionality by reverting the deployment to a previous version. We are taking steps to reduce recurrence by improving our pre-release validation and deployment safeguards, including validating the performance of the service under load, improving observability, and making defensive changes to the affected service.\n\n‌\n\n# Analysis\n\n‌\n\nThis incident highlighted opportunities for improving our pre-release validation to test how a change behaves under peak traffic. In this situation, a change in a backend service which handles integration and platform functionality modified its scalability characteristics under load. The service operated normally during non-peak traffic but was not able to keep up with peak traffic demand. Under peak load, the service’s thread pool became saturated, causing requests to queue while waiting for an available worker and increasing latency.\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n* Strengthening pre-release validation to include tests that better simulate peak traffic and scaling behavior for the affected service.\n* Improving observability so that scaling issues are more readily detected.\n* Implementing defensive changes in the affected service to reduce impact if a similar performance degradation were to occur.\n\n‌\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\n‌\n\nSincerely,\n\n‌\n\nThe Box Team","postmortem_body_last_updated_at":"2026-09-09T15:43:55.794-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-08-23T17:53:57.574-07:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Microsoft Office Integration","created_at":"2018-10-01T20:21:36.119-07:00","updated_at":"2026-08-19T18:30:02.848-07:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"m9wrjsglbtpy","page_id":"208q92hckwws","group_id":"jvy3knlf7n32"},{"status":"operational","name":"Box Edit / Tools","created_at":"2018-10-01T20:16:49.099-07:00","updated_at":"2026-08-19T18:30:02.869-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"rt6135cvpwb0","page_id":"208q92hckwws","group_id":"qvh7zdkvw690"}]},{"name":"[Medium] Issues with Multiple Box Services","status":"resolved","created_at":"2026-08-19T15:00:00.000-07:00","updated_at":"2026-08-21T11:09:28.474-07:00","monitoring_at":null,"resolved_at":"2026-08-19T15:00:00.000-07:00","impact":"major","shortlink":"https://stspg.io/xslc1vyl1t88","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-19T15:00:00.000-07:00","reminder_intervals":null,"id":"zccvq8lr58jr","page_id":"208q92hckwws","incident_updates":[{"status":"resolved","body":"Between 3:44pm PDT to 3:49pm PDT on August 19th 2026,we observed an issue impacting Login, All Files, Uploads, Downloads and Box API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.","created_at":"2026-08-19T18:15:40.774-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T19:57:04.753-07:00","display_at":"2026-08-19T15:00:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"k61y71xbj78m","incident_id":"zccvq8lr58jr","custom_tweet":null,"affected_components":null}],"postmortem_body":"_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._\n\nOn August 19, 2026 between 3:44pm PDT to 3:49pm PDT, some users may have experienced difficulties while working in Box. When attempting to access Box during this time, some users may have seen an error message. Preview, and Box Notes functionalities were impacted. This occurred because of an issue affecting Box’s critical third party cloud ingress services.\n\nWe are conducting a full engineering postmortem in conjunction with our cloud provider, and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely,  \nThe Box Team","postmortem_body_last_updated_at":"2026-08-21T11:09:28.456-07:00","postmortem_ignored":false,"postmortem_published_at":"2026-08-21T11:09:28.456-07:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}