Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box AI Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SSO Scheduled Maintenance Apr 26, 2024 18:00-21:00 PDT

Starting on Friday, April 26th, 2024 Box will perform an update to our Single Sign On (SSO) cluster. The maintenance will begin at 6:00 PM Pacific Daylight Time and is expected to complete by 9:00 PM Pacific Daylight Time.

We do not anticipate adverse user impact to SSO logins or services from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Posted on Apr 24, 2024 - 22:04 PDT

Scheduled Resiliency Test Maintenance - Phase 2 Apr 27, 2024 08:00-12:00 PDT

Update - Starting Saturday, April 27th at 8:00 AM PDT until 12:00 PM PDT, Box will be conducting the second of two Resiliency Testing phases, which may result in a brief service degradation. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
Apr 15, 2024 - 09:12 PDT

Scheduled - Starting Saturday, April 27th at 8:00 AM PDT until 12:00 PM PDT, Box will be conducting the second of two Resiliency Testing phases, which may result in a brief service degradation. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
Apr 11, 2024 - 11:59 PDT

Past Incidents

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

[Minor] Customers may have experienced issues using Public API

Resolved - Between 10:00PM and 10:23PM PDT on April 24th 2024, some users may have experienced issues using Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Apr 24, 22:59 PDT

Apr 23, 2024

No incidents reported.

Apr 22, 2024

[Major] Issues with multiple Box services

Postmortem - Read details
Apr 25, 10:49 PDT

Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Apr 22, 19:33 PDT

Monitoring - We have resolved the issue impacting Box services. We are continuing to monitor to ensure no further impact is observed
Apr 22, 18:57 PDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 18:36 PDT

Update - We are continuing to work on a fix for this issue.
Apr 22, 18:24 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 18:15 PDT

Investigating - Our team is investigating an issue with multiple Box services. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available.
Apr 22, 18:12 PDT

Apr 21, 2024

Scheduled Resiliency Test Maintenance - Phase 1

Completed - This maintenance is now complete. Please contact Box Support via https://support.box.com if you experience any issues.
Apr 21, 20:56 PDT

Update - Starting Saturday, April 20th at 8:00 AM PDT until 12:00 PM PDT, Box will be conducting the first of two Resiliency Testing phases, which may result in a brief service degradation. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
Apr 15, 09:10 PDT

Scheduled - Starting Saturday, April 20th at 8:00 AM PDT until 12:00 PM PDT, Box will be conducting the first of two Resiliency Testing phases, which may result in a brief service degradation. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
Apr 11, 11:57 PDT

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

[Minor] Customers may have experienced issues using Public API

Resolved - Between 6:04PM and 6:12PM PDT on April 14th 2024, some users may have experienced issues using Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Apr 14, 18:44 PDT

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

[Major] Issue Loading Some Box Notes

Postmortem - Read details
Apr 23, 07:01 PDT

Resolved - After further monitoring, this incident is now considered resolved. Box Notes service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Apr 11, 05:56 PDT

Identified - Our team is investigating an issue where some customers may experience issues accessing Box Notes. We will provide additional information as it becomes available.
Apr 11, 05:46 PDT