For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Slower content previews.
Incident Report for Box
Resolved
Between 11:47 AM and 12:50 PM PDT, users may have experienced slowness with Content Preview on recently uploaded content. The issue has been confirmed as resolved.
Posted Oct 20, 2014 - 15:05 PDT
Monitoring
As of 12:50pm PDT the issue with slower content preview is resolved. We will continue to monitor.
Posted Oct 20, 2014 - 12:50 PDT
Investigating
As of 11:47AM PDT, some customers may be experiencing slower content previews on recently uploaded content. We're currently investigating.
Posted Oct 20, 2014 - 11:47 PDT
This incident affected: Box Platform / API (Content Preview).