For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some files that are downloaded from Box via our Sync service appear corrupted during transfer
Incident Report for Box
Resolved
This incident has been resolved.
Posted Oct 29, 2014 - 13:00 PDT
Monitoring
A fix was implemented at 10:48am PDT and our engineers are monitoring the results.
Posted Oct 27, 2014 - 13:14 PDT
Identified
Box Sync downloads have returned to normal as of 10:48am PDT and our engineers are continuing to investigate the impact
Posted Oct 27, 2014 - 13:14 PDT
Update
Box Sync downloads have returned to normal as of 10:48am PDT and our engineers are continuing to investigate the impact.
Posted Oct 27, 2014 - 10:48 PDT
Investigating
When attempting to download a small percentage of file types via our Sync service, the file download process appears to be causing data corruption. To be clear, your data is safe with Box -- you will be able to download/sync all your files once this issue is resolved.
Posted Oct 27, 2014 - 10:34 PDT
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