For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Anonymous users may have difficulty accessing some publicly shared files
Incident Report for Box
Resolved
12:39 PM PDT Shared links are working again.
Posted Oct 29, 2014 - 12:52 PDT
Investigating
At approximately 11:04 AM PDT customers began reporting that some anonymous users are having difficulty accessing publicly shared files. We are currently investigating.
Posted Oct 29, 2014 - 11:04 PDT