For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some free users may see an error when attempting to upgrade
Incident Report for Box
Resolved
We have rolled out the fix. Free users should be able to upgrade their accounts without issue.
Posted Oct 22, 2014 - 19:16 PDT
Identified
Some free users may see an error when attempting to upgrade. We're currently rolling out a fix.
Posted Oct 22, 2014 - 18:57 PDT