Status updates may be delayed up to 15 minutes.
Timestamps noted under an update may not reflect actual start/end times.

All Systems Operational
Box Website Operational
Box Notes Operational
Box Sync ? Operational
Content Preview Operational
Content API Operational
View API Operational
Downloads Operational
Uploads Operational
Email Notifications Operational
Search ? Operational
Sharing ? Operational
Mobile Operational
Crocodoc ? Operational
Metadata Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Nov 1, 2014

No incidents reported today.

Oct 31, 2014

No incidents reported.

Oct 30, 2014

No incidents reported.

Oct 29, 2014
Resolved - Newly uploaded files are functioning normally as of 1:54 PM PDT.
Oct 29, 19:08 PDT
Monitoring - The issue that may have caused problems with actions surrounding newly uploaded content has been stabilized as of 1:54 PM PDT. Our teams are currently monitoring.
Oct 29, 13:54 PDT
Investigating - Since 12:41 PM PDT some customers may notice problems with actions surrounding newly uploaded content. We are currently investigating.
Oct 29, 12:41 PDT
Resolved - This incident has been resolved.
Oct 29, 13:00 PDT
Monitoring - A fix was implemented at 10:48am PDT and our engineers are monitoring the results.
Oct 27, 13:14 PDT
Identified - Box Sync downloads have returned to normal as of 10:48am PDT and our engineers are continuing to investigate the impact
Oct 27, 13:14 PDT
Update - Box Sync downloads have returned to normal as of 10:48am PDT and our engineers are continuing to investigate the impact.
Oct 27, 10:48 PDT
Investigating - When attempting to download a small percentage of file types via our Sync service, the file download process appears to be causing data corruption. To be clear, your data is safe with Box -- you will be able to download/sync all your files once this issue is resolved.
Oct 27, 10:34 PDT
Resolved - 12:39 PM PDT Shared links are working again.
Oct 29, 12:52 PDT
Investigating - At approximately 11:04 AM PDT customers began reporting that some anonymous users are having difficulty accessing publicly shared files. We are currently investigating.
Oct 29, 11:04 PDT
Oct 28, 2014

No incidents reported.

Oct 26, 2014

No incidents reported.

Oct 25, 2014

No incidents reported.

Oct 24, 2014
Resolved - As of 3:59pm PDT, we've resolve the issue regarding degraded downloading performance.
Oct 24, 16:00 PDT
Monitoring - As of 2:00pm PDT, no customer impact was conclusively found during investigation. Currently monitoring the degraded downloading performance.
Oct 24, 14:07 PDT
Investigating - As of 12:00pm PDT, some users may experience degraded service when downloading files. We're currently investigating.
Oct 24, 13:21 PDT
Oct 23, 2014

No incidents reported.

Oct 22, 2014
Resolved - We have rolled out the fix. Free users should be able to upgrade their accounts without issue.
Oct 22, 19:16 PDT
Identified - Some free users may see an error when attempting to upgrade. We're currently rolling out a fix.
Oct 22, 18:57 PDT
Resolved - This incident has been resolved.
Oct 22, 12:40 PDT
Monitoring - Some Box services may have been degraded for some users between 11:17AM - 11:30AM PDT. Box services are currently functioning properly.
Oct 22, 12:33 PDT
Oct 21, 2014
Upload and download performance may have been degraded for 2 minutes starting at 12:24pm PDT. Services are functioning normally now.
Oct 21, 13:03 PDT
Oct 20, 2014
Resolved - Between 11:47 AM and 12:50 PM PDT, users may have experienced slowness with Content Preview on recently uploaded content. The issue has been confirmed as resolved.
Oct 20, 15:05 PDT
Monitoring - As of 12:50pm PDT the issue with slower content preview is resolved. We will continue to monitor.
Oct 20, 12:50 PDT
Investigating - As of 11:47AM PDT, some customers may be experiencing slower content previews on recently uploaded content. We're currently investigating.
Oct 20, 11:47 PDT
Oct 19, 2014

No incidents reported.

Oct 18, 2014

No incidents reported.